Operations Supervisor

CVS Health • Petaluma, CA

1d • $20 - $29

About The Position

The Operations Supervisor supports the CVS Store Management team in planning and driving store execution and performance while building customer loyalty through excellent service. When a manager is not onsite, the supervisor leads the store and supervisory staff, keeps store operations running smoothly, and ensures completion of opening and closing procedures.

The role includes supervising and coordinating store crew activities, communicating with store management and colleagues, assisting customers, handling customer relations issues, and coaching colleagues on customer service. It also supports merchandise pricing, stocking, and the planning, execution, and maintenance of promotional, seasonal, and off-shelf displays. The position requires a full-time flexible schedule and may involve early morning, overnight, weekend, and overtime work, as well as responding to urgent store issues.

Requirements

• Deductive reasoning ability, analytical skills, and computer skills.
• Advanced communication, supervision, and influencing skills.
• Ability to work a full-time flexible schedule, including some early morning, overnight, and weekend shifts.
• Ability to work overtime as needed and respond to urgent store issues.
• High school diploma or equivalent preferred, but not required.

Nice To Haves

• Experience as a retail supervisor.

Responsibilities

• Work with store management and store crews to support store operations.
• Supervise store crew by assigning, directing, and following up on activities.
• Communicate information effectively to and from store management and crews.
• Assist customers with questions, problems, and complaints.
• Promote CVS’s customer service culture by greeting customers, offering help, and thanking them.
• Handle customer relations issues in accordance with company policy and promote a positive shopping experience.
• Provide colleagues with personalized customer service feedback and coaching.
• Maintain customer and patient confidentiality.
• Price merchandise and stock shelves.
• Support planning and execution of weekly, promotional, and seasonal merchandise displays, signage, and inventory.
• Support planning, execution, and maintenance of off-shelf merchandise displays.
• Lead the store and supervisory staff when no manager is onsite.
• Ensure store operations run smoothly and opening and closing procedures are completed.

Benefits

• Medical coverage
• Dental coverage
• Vision coverage
• Paid time off
• Retirement savings options
• Wellness programs
• Other resources, based on eligibility

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED