Operations Supervisor - Mid-Atlantic Region

Vision Technologies, Inc•Glen Burnie, MD

23h

About The Position

At Vision, each person brings their unique talents to work as a team and make a difference. Five business units in pursuit of 100% customer satisfaction – expert audio-visual, professional services, security, wireless and structured cabling capabilities. Corporate certifications plus the support of everything IP uniquely distinguishes Vision among top technology integrators. Our committed team, entrenched in a culture of support, works to ensure an unforgettable customer experience. Vision is committed to the community, and we promote a healthy environment for our teammates – caring people focused on great outcomes. 100% customer satisfaction is more than words at Vision…it is our culture. We strive to provide the best solutions and services to meet our customer’s needs, while providing a positive work environment that allows our Customer, Company and Employees to grow and succeed. The Operations Supervisor - Mid-Atlantic Region position is critically important to the success of Vision Technologies Inc. It is a position created to instill the culture of the company into the lowest levels of the operations organization. We will measure the Operations Supervisor’s ability to affect the outcome and create shared values through several methods. Some of the methods are concrete such as budget and profit-oriented measurements. Some others are more abstract like customer satisfaction and ability to motivate the people under them. The following criteria are some of the ways that he/she will be measured. This list is not meant to be all inclusive. Regular feedback on performance will be given by the Operations Manager, BU Manager and the Chief Operations Officer.

Requirements

High School Diploma or GED required
Knowledge of fiber terms and troubleshooting is needed.
Ability to drive company vehicle throughout the day.
This position requires a background check and driver’s license check.
10+ Year of experience

Nice To Haves

BICSI and industry Certifications are preferred
BICSI Technician
Industry manufacturer certifications
OSHA30 safety certification
HILTI powder actuated tools
Confined Space

Responsibilities

Customer satisfaction.
Performance against the budget.
Improvement in overall gross margins.
Achieving the goals and objectives
Evaluation of Foreman and Lead Technicians against the model.
Morale of the field.
Ability to conduct CFRs with the personal assigned to them.
Ensure consistency in delivery among Foremen.
Ensure conformance to Vision Technologies quality standards.
Ensure effective use and projection of manpower.
Develop good customer relation skills in Foremen.
Develop budget knowledge and budget control practices.
Enhance Foremen abilities to recognize and procure change orders.
Utilize project management tools to manage projects.
Promote and teach strategic thinking.
Ensure Foremen process paperwork correctly and efficiently.
Establish guidelines for and promote field engineering.
Establish project ownership among Foremen.
Establish value proposition of the Operations Supervisor to field personnel.
Perform site surveys to augment the Pre-Sales Engineering Department.
Provide project status reports to management.
Demonstrate ability to manage and motivate personnel effectively.
Evaluate Foremen and lead technicians, provide regular feedback on performance.
Ensure the ITS Operations Department is meeting the goals and objectives of the company.