Inside Sales Representative - Mid-Atlantic Region

Standard Process Inc.•Boston, MA

2d•Onsite

About The Position

For more than 95 years, Standard Process Inc. has been a visionary leader in whole food nutrient solutions. Our whole food philosophy and mission to change lives extends far beyond our supplements to the very people we employ. This strong foundation has created an environment where our employees are seen as members of our family and are given the tools and resources to succeed, both personally and professionally. Under the direction of the District Sales Manager, the Inside Sales Representative will be responsible for driving sales in their respective district. The Inside Sales Representative will provide product information to customers and utilize the company selling process to close the sale. This role will be responsible for developing new leads and communicating with current customers through needs analysis ensuring a smooth sales process. Goals will be achieved through reaching the required number of outbound calls, emails, and other designated touch points daily to engage with qualified leads, existing accounts, and new customers.

Requirements

Bachelor’s degree in Sales or Marketing preferred, or equivalent work experience in related field
2+ years of experience in inside sales, account management, or customer support
Experience with consultative phone sales, presenting product information, prospecting, and cold calling preferred
Experience using Customer Relationship Management (CRM) software is a plus
Excellent communication skills both verbal and written
Results driven individual with strong desire to succeed, high energy, self-starter
Strong commitment to customer service and product descriptive skills
Strong organizational and time management skills
Adaptable, professional, courteous, and motivated
Knowledge of commonly used terms in the supplement industry
Ability to multitask and work in a fast and changing environment
Must work well individually and as a member of a team
Willingness to learn new skills and actively participate in professional development
Proficiency in Microsoft Office (Word, Excel, PowerPoint) and an ability to effectively use sales and marketing software & CRM
Strong internet research skills required

Nice To Haves

Experience with consultative phone sales, presenting product information, prospecting, and cold calling
Experience using Customer Relationship Management (CRM) software

Responsibilities

Meet and exceed assigned sales revenue and account contact goals for the territory
Develop professional sales relationships with HCPs via phone and email
Manage large volume of inbound and outbound calls and emails daily to support customers
Process customer orders via phone/email
Utilize professional communication skills with external customers and internal departments
Utilize product knowledge and sales skills to identify and meet customer needs
Keep up with Standard Process product and service information and updates
Explain and demonstrate features of products and services
Convert pre-qualified leads and generate new business with existing customers
Promote excellence by providing superior service to customers
Handle customer inquiries (product questions, costs, shipping/tracking, etc.) as they occur
Assist field sales organization on sales related activities as needed
Maintain a database of customers and leads; log and record all communication and opportunities in CRM tool
Organize and prioritize customer follow up calls
Learn industry, product, market segments, and appropriate tools to grow customers
Partner with Sales, Customer Care, Analytics, Marketing, and Finance as needed to advance the sales process
Utilize analytics and market intelligence to make confident and strategic decisions to drive business growth
Travel to regional or national tradeshows and conferences to represent Standard Process in the exhibitor booth