Operations Supervisor - Animas Valley Mall

Penney OpCo LLC • Farmington, NM

2d • Onsite

About The Position

The Operations Supervisor contributes to profitable sales growth by driving store merchandise in-stocks, supervising and engaging Operations associates, and executing operational tasks. The role supports customer service and sales, inventory accuracy, RFID processes, merchandise preparation, pricing and promotional signing, re-ticketing and re-packaging, stockroom operations, safety, facility equipment, cash office activities, receiving, shipping, and third-party carrier logistics. The supervisor also trains and develops associates, coaches performance and policy compliance, and meets established standards for shrink, safety, Omnichannel, scheduling efficiency, associate relations, engagement, customer service, profit, productivity, and attendance.

Requirements

• Minimum of 2 years of retail leadership experience.
• Bachelor's degree or equivalent work experience.

Responsibilities

• Direct the team while moving around the store at a fast pace, work with merchandise, and resolve customer issues professionally.
• Assist with inventory counts and updates to maintain accurate in-stock information.
• Oversee RFID processes and system uploads to update the stock ledger accurately and efficiently.
• Lead the door-to-floor merchandise preparation process.
• Manage and engage the pricing and signing team, including promotional price signing, re-ticketing, and re-packaging.
• Oversee stockroom processes, work safety initiatives, facility equipment, and support-process execution.
• Oversee the cash office and manage receiving, shipping, and logistics involving third-party carriers.
• Train and develop associates, coach in the moment, address performance issues, and support training and policy compliance.
• Meet established performance standards for shrink and safety, Omnichannel, scheduling efficiency, associate relations, engagement, customer service, profit, productivity, and attendance.
• Hold self and others accountable for results and provide feedback, visibility, and recognition.
• Build positive relationships, respect different styles, and communicate effectively with a wide audience.
• Adapt to changing situations and coach others through change.
• Take on challenging assignments and address conflict promptly and positively.

Benefits

• Medical, dental, and vision benefits, if eligible.
• Term life insurance, if eligible.
• Paid vacation and holidays for eligible associates.
• 401(k) with Company match, if eligible.
• Associate discount on JCPenney merchandise.
• Additional compensation for store hourly associates scheduled to work on a designated holiday.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level