Operations Supervisor - Sun Valley Mall

Penney OpCo LLC • Concord, CA

10d • Onsite

About The Position

The Operations Supervisor is accountable for contributing to profitable sales growth by driving store merchandise in-stocks, supervising and engaging Operations associates, and driving the execution of operational tasks. The role oversees store operations, stockroom and general operations, and associate training and development while meeting established performance standards.

Requirements

• A minimum of 2 years of retail leadership experience.
• A bachelor's degree or equivalent work experience.
• Ability to hold self and others accountable to a high standard and provide feedback, visibility, and recognition.
• Ability to build positive relationships, respect different styles, and communicate effectively with a wide audience.
• Ability to adapt quickly to changing situations and coach others through change.
• Confidence in taking on challenging assignments and addressing conflict quickly and positively.

Responsibilities

• Provide customer service and support sales by directing the team, working with merchandise, and professionally resolving customer issues and concerns.
• Assist with inventory counts and updates to maintain accurate in-stock information for customers.
• Oversee RFID processes and perform system uploads to update the stock ledger accurately and efficiently.
• Lead the door-to-floor merchandise preparation process.
• Manage and engage the pricing and signing team, including promotional price signing, re-ticketing, and re-packaging execution.
• Manage stockroom processes, work safety initiatives, facility equipment, and support processes.
• Oversee the cash office and manage receiving, shipping, and logistics involving third-party carriers.
• Train and develop associates, coach in the moment, address performance issues, and support training and policy compliance.
• Meet established performance standards, including shrink and safety initiatives, Omnichannel, scheduling efficiency, associate relations, engagement, customer service, profit, productivity, and attendance.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Term life insurance
• Paid vacation
• Paid holidays
• 401(k) with Company match
• Associate discount on JCPenney merchandise
• Additional compensation for store hourly associates scheduled to work on a designated holiday

What This Job Offers

• Job Type: Full-time
• Career Level: Manager