Department Supervisor- Spokane Valley Mall

H&M•Spokane Valley, WA

2d•Onsite

About The Position

As a Department Supervisor at H&M, you support store sales and profit goals by delivering the best customer experience in your department and across the store. You work in accordance with applicable legal requirements and H&M standards, policies, and procedures, while supporting customer and colleague expectations. The role combines customer service and sales, team development, fashion and trend awareness, retail operations, and visual and commercial execution. It also includes responsibility for opening and closing the store each day. The supervisor supports the total omnichannel customer experience, maintains department presentation and stock standards, and works with the Department Manager and in-store Visual Merchandiser team to identify and act on commercial opportunities. They help colleagues develop product and fashion knowledge, communicate store information, and ensure that store routines, technology, safety, and legal requirements are followed.

Requirements

Ambitious and willing to take responsibility as an emerging leader.
Effective communication skills.
Supportive approach to colleagues.
Analytical problem-solving ability.
Ability to work with numbers and manage statistics.
Achievement-oriented and motivated by performance and competition.
Customer-centric mindset.

Responsibilities

Support store sales and profit goals by executing plans for a strong customer experience.
Support the total omnichannel customer experience and ensure visual and commercial curation follows global guidelines.
Represent H&M positively in customer interactions and ensure customer service and product promotion across the store.
Identify department strengths and commercial opportunities, and work with the Department Manager to act on them.
Follow up on promotion of the Customer Loyalty App (Hello Member) and in-store sustainability initiatives.
Ensure correct fitting room and checkout routines, including transactions, returns, and exchanges.
Handle people and operational administrative routines correctly.
Keep current with fashion trends, styles, brands, products, competitors, and relevant influencers.
Ensure the team shares product and fashion knowledge and relevant information with customers.
Share knowledge and skills with the store team; collaborate with the in-store Visual Merchandiser team on planning and teamwork.
Give and receive feedback and communicate regularly with colleagues to inform, motivate, and inspire them.
Ensure store procedures, routines, and legal requirements are followed.
Maintain clean and tidy sales-floor, back-of-house, and stockroom areas.
Maintain high standards of fashion quality, visual and commercial product presentation, and garment care.
Secure good stock levels and provide allocation input to the Area team.
Ensure the garment cycle, from delivery to presentation, and fitting room routines follow internal standards, using provided tools and technology.
Maintain best practices for in-store omnichannel services and technology, including Instore Care App, Click & Collect, and Smart Store.
Maintain price signs throughout the store in line with global and local guidelines and sales-market or regional requirements.
Maintain back-of-house colleague areas, including key information, health and safety, and tidiness.
Open and close the store daily.