Customer Experience Supervisor I - Animas Valley Mall

Penney OpCo LLC • Farmington, NM

1d • Onsite

About The Position

The Customer Experience Supervisor I is accountable for driving profitable sales growth by leading and engaging associates, coaching them on customer service, leading company training initiatives, and delivering company checkout experience strategies. The role directs customer service activities throughout the store and serves as a role model for the Manager on Duty program.

The supervisor trains and coaches cashier associates, monitors checkout standards and productivity, and adjusts staffing and resources to manage customer lines and wait times. The position also supports hiring, onboarding, scheduling, and ongoing associate training, while contributing to store safety, shrink prevention, and established performance goals.

Responsibilities

• Direct customer service activities throughout the store and model outstanding customer service as part of the Manager on Duty program.
• Greet customers, help them find products, coordinate additional assistance, and listen to and resolve customer concerns.
• Maximize sales and service by ensuring appropriate staffing and managing FIND more, credit, rewards, and gift card programs.
• Train, mentor, and coach cashier associates on checkout procedures and service behaviors.
• Observe checkout operations and ensure associates consistently follow checkout processes.
• Monitor associate efficiency using Point of Sale productivity metrics.
• Shift resources to checkout areas in response to changes in store traffic and reduce peak-period wait times using Mobile Point of Sale, Satellite Registers, and Expeditor stations.
• Partner with others to stock Impulse futures and identify checkout supply needs.
• Create and monitor store open requisitions, route qualified applicants to the appropriate hiring manager, and coordinate interviews and the Talent Tryout process.
• Schedule and coordinate new-hire orientations and training, administer ongoing associate training, and partner with the Sales Floor Supervisor and General Manager on training compliance.
• Review schedules and make edits to optimize resources.
• Support company shrink and safety initiatives and meet established performance standards for credit, product and service sales, customer service, profit, productivity, and attendance.
• Demonstrate leadership, accountability, critical thinking, growth mindset, effective implementation, and a focus on results.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Term life insurance
• Paid vacation
• Paid holidays
• 401(k) with Company match
• Associate discount on JCPenney merchandise
• Additional compensation for store hourly associates scheduled to work on designated holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed