Operations Supervisor

CVS Health • Burbank, CA

1d • $20 - $29

About The Position

The Operations Supervisor supports the CVS Store Management team in planning and driving store execution and performance while building customer loyalty through excellent service. When a manager is not onsite, the supervisor leads the store and supervisory staff, keeps operations running smoothly, and ensures all opening and closing procedures are completed.

The role includes supervising and coordinating store crew activities, communicating with management and colleagues, addressing customer questions and concerns, and supporting merchandise pricing, stocking, displays, signage, and inventory. The supervisor also provides personalized service feedback and coaching and maintains customer and patient confidentiality.

Requirements

• Deductive reasoning ability, analytical skills, and computer skills.
• Advanced communication, supervision, and influencing skills.
• Ability to work a full-time flexible schedule, including some early morning, overnight, and weekend shifts.
• Ability to work overtime as needed and respond to urgent store issues.

Nice To Haves

• Experience as a retail supervisor.
• High school diploma or equivalent is preferred but not required.

Responsibilities

• Work effectively with store management and store crews.
• Supervise store crew by assigning, directing, and following up on activities.
• Communicate information effectively to and from store management and crews.
• Assist customers with questions, problems, and complaints.
• Promote CVS customer service culture by greeting customers, offering help, and thanking them.
• Handle customer relations issues in accordance with company policy and promote a positive shopping experience.
• Provide colleagues personalized customer service feedback and coaching, including through myImpact coaching, myCustomer feedback, and personal observations.
• Maintain customer and patient confidentiality.
• Price merchandise and stock shelves.
• Support the planning and execution of displays, signage, and inventory for weekly, promotional, and seasonal merchandise.
• Support the planning and execution of off-shelf merchandise displays and their maintenance.
• Lead the store and supervisory staff when a manager is not onsite.
• Ensure store operations run smoothly and complete opening and closing procedures.

Benefits

• Medical coverage
• Dental coverage
• Vision coverage
• Paid time off
• Retirement savings options
• Wellness programs
• Other resources, based on eligibility

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED