Operations Supervisor

CVS Health • Saratoga, CA

1d • $19 - $28

About The Position

An Operations Supervisor supports the CVS Store Management team in planning and driving store execution and performance while building consumer loyalty through excellent customer service. When a manager is not onsite, the Operations Supervisor leads the store and supervisory staff, ensures store operations run smoothly, and ensures completion of opening and closing procedures.

The position includes supervising store crews, communicating with management and colleagues, helping customers and resolving customer relations issues, and supporting merchandise pricing, stocking, displays, signage, and inventory. The role requires a flexible part-time schedule and may include early morning, overnight, weekend, overtime, and urgent store coverage.

Requirements

• Deductive reasoning ability, analytical skills, and computer skills.
• Advanced communication, supervision, and influencing skills.
• Ability to work a full-time flexible schedule, including some early morning, overnight, and weekend shifts.
• Ability to work overtime as needed and respond to urgent store issues.

Nice To Haves

• Experience as a retail supervisor.
• High school diploma or equivalent preferred, but not required.

Responsibilities

• Work effectively with store management and store crews.
• Supervise store crew by assigning, directing, and following up on activities.
• Communicate information effectively to and from store management and crews.
• Assist customers with questions, problems, and complaints.
• Promote CVS customer service culture by greeting customers, offering help, and thanking them.
• Handle customer relations issues according to company policy and promote a positive shopping experience.
• Provide colleagues with personalized customer service feedback and coaching, including myImpact coaching, myCustomer feedback, and personal observations.
• Maintain customer and patient confidentiality.
• Price merchandise and stock shelves.
• Support planning and execution of displays, signage, and inventory for weekly, promotional, and seasonal merchandise.
• Support planning, execution, display, and maintenance of off-shelf merchandise.
• Lead the store and supervisory staff when no manager is onsite.
• Ensure store operations run smoothly and opening and closing procedures are completed.

Benefits

• Dental benefits
• Vision benefits
• Wellness resources
• Employee discounts
• Access to certain voluntary benefits
• Other programs supporting colleagues’ physical, emotional, and financial well-being, subject to hours worked and eligibility

What This Job Offers

• Job Type: Part-time
• Career Level: Mid Level
• Education Level: High school or GED