Operations Supervisor

David's Bridal • Huntsville, AL

8h • $14 - $18

About The Position

The Operations Supervisor is a member of the management team who helps build and retain a high-performing team, foster a consistent environment of world-class customer service, and exceed sales plans. This role serves as a mentor, leader, and coach to Dream Makers and works to promote high performance and five-star service by maximizing team performance and productivity.

The supervisor supports customer-first floor management, payroll and timekeeping, sales and income goals, inventory and merchandise processes, team performance management, and staffing. The role also includes other duties as assigned.

Requirements

• High school diploma or degree.
• Two to four years of prior retail management experience in an apparel or specialty store environment.
• Prior experience with a computerized POS system.
• Ability to stand, walk, and sit for extended periods; reach with hands and arms; climb stairs; stoop, kneel, crouch, or crawl; and talk to and hear guests.
• Ability to occasionally lift up to 25 pounds.
• Ability to see up close and at a distance, use peripheral vision and depth perception, and look at, read, and use a computer and other electronic devices for long periods.

Responsibilities

• Lead and model a customer-first culture across all roles.
• Manage the sales floor by assigning shifts, reviewing results, and providing feedback to maintain a five-star guest experience.
• Provide ongoing coaching and training to improve team members’ selling skills, behaviors, and processes.
• Monitor store payroll to help keep hours within the monthly budget and monitor and acknowledge timesheets for scheduled shifts, breaks, and meals.
• Help lead the store to achieve Total Monthly Income goals by executing foundational excellence and performance-based leadership for front of house and alterations.
• Monitor inventory management, special orders, receiving, layaway, out-of-stock marking, and repairs, and ensure merchandise meets first-quality standards.
• Communicate daily sales goals to team members and drive action through Chat Ins and Chat Outs.
• Observe team member performance and enforce improvement action plans through weekly performance discussions using customer reviews and mystery shops.
• Help build a strong bench and talent pipeline, ensure the store is staffed, achieve staffing goals, and fill open positions within 30 days.
• Perform other duties as assigned.

Benefits

• Rewarding environment and competitive pay
• Team bonus
• Dayforce Wallet—get paid early
• Referral incentive program
• Dream Maker discount after the first pay period
• Vision care
• Supplemental insurance for critical illness, hospital indemnity, and accidental injury
• 401K program
• Identity theft protection discount
• Home and auto insurance discounts
• Mobile discounts
• Legal benefits through MetLife Hyatt Legal Plans
• Pet insurance

What This Job Offers

• Job Type: Part-time
• Career Level: Mid Level
• Education Level: High school or GED