Operations Supervisor

GRIFOLS, S.A. • PA-Williamsport, CA

1d

About The Position

The Operations Supervisor works in a plasma center and maintains the ability to perform tasks throughout the center, including production duties and supervising donor flow. The role ensures donor selection, plasma collection, manufacturing records, and documentation meet applicable regulations, approved procedures, and company standards. Under the guidance of the Center Manager and/or Assistant Manager, the supervisor helps maintain the facility and equipment, supports reporting and donor-fund controls, trains employees, communicates across service areas, and contributes to customer satisfaction and company objectives.

Requirements

• High school diploma or GED.
• Certification as a Phlebotomist, Donor Processor, Plasma Processor, and Designated Trainer.
• Typically requires 4 years of related experience performing phlebotomy, donor processing, and plasma processing duties.
• Demonstrated proficiency in handling difficult situations.

Responsibilities

• Perform any or all tasks within the plasma center, fulfill production employee roles, and supervise donor flow.
• Maintain familiarity with and comply with applicable state and federal regulations, FDA-approved procedures, OSHA, CLIA, cGMP, and internal company procedures.
• Supervise donor selection, plasma collection, and manufacturing records in accordance with applicable regulations, procedures, and standards.
• Attend required training sessions and staff meetings.
• Ensure accurate and thorough completion of necessary records.
• Help maintain a neat and clean facility and keep equipment in good working order, under the guidance of the Center Manager and/or Assistant Manager.
• Submit timely and accurate reports as required by the Center Manager and/or Assistant Manager.
• Assist in controlling center donor funds as determined by the Center Manager and/or Assistant Manager.
• Assist with training new employees and retraining current employees.
• Communicate with other service areas to support accurate documentation and quality.
• Build rapport with donors to support customer satisfaction and long-term donation.
• Report unsafe situations or conditions to an area lead, supervisor, or manager.
• May be trained to repair plasma center equipment.
• Assist the Center Manager and/or Assistant Manager with tasks necessary to pursue company objectives.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED