Operations Supervisor - Cottonwood Mall

Penney OpCo LLC • Albuquerque, NM

1d • Onsite

About The Position

The Operations Supervisor is accountable for contributing to profitable sales growth by driving store merchandise in-stocks, supervising and engaging Operations associates, and driving the execution of operational tasks. The role supports customer service and sales, store operations, stockroom and general operations, team development, and performance standards.

The supervisor directs the team around the store, resolves customer issues professionally, supports inventory accuracy and RFID processes, and leads merchandise preparation and pricing/signing activities. The role also oversees stockroom processes, safety initiatives, facility equipment, cash office operations, receiving, shipping, and logistics. The supervisor trains and develops associates, provides coaching and feedback, addresses performance issues, and partners with associates on training and policy compliance.

The position consistently meets performance standards relating to shrink and safety, Omnichannel, scheduling efficiency, associate relations, engagement, customer service, profit, productivity, and attendance.

Requirements

• Minimum of 2 years of retail leadership experience.
• Bachelor's degree or equivalent work experience.
• Demonstrated ability to hold self and others accountable, provide feedback and recognition, and drive results.
• Ability to develop positive relationships, communicate effectively with a wide audience, and show respect for different styles.
• Ability to adapt quickly to changing situations and coach others through change.
• Confidence in taking on challenging assignments and addressing conflict quickly and positively.

Responsibilities

• Direct the team and work with merchandise while moving around the store at a fast pace.
• Resolve customer issues and concerns professionally.
• Assist with inventory counts and updates to maintain accurate in-stock information.
• Oversee the RFID process and perform system uploading to update the stock ledger accurately and efficiently.
• Lead the door-to-floor merchandise preparation process.
• Manage and engage the pricing and signing team, including promotional price signing, re-ticketing, and re-packaging execution.
• Oversee stockroom processes, work safety initiatives, facility equipment, and support processes.
• Oversee the cash office and manage receiving, shipping, and logistics with third-party carriers.
• Train and develop associates, coach in the moment, address performance issues, and partner with Operations associates on training and policy compliance.
• Meet established performance standards, including standards for shrink and safety initiatives, Omnichannel, scheduling efficiency, associate relations, engagement, customer service, profit, productivity, and attendance.

Benefits

• Medical, dental, and vision benefits, if eligible.
• Term life insurance, if eligible.
• Paid vacation and holidays for eligible associates.
• 401(k) with Company match.
• Associate discount on JCPenney merchandise.
• Eligible associates scheduled to work on designated holidays receive additional compensation.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level