Operations Supervisor - Pembroke Lakes Mall

Penney OpCo LLC • Pembroke Pines, FL

21h • Onsite

About The Position

The Operations Supervisor is accountable for contributing to profitable sales growth by driving store merchandise in-stocks, supervising and engaging Operations associates, and driving the execution of operational tasks. The role supports customer service and sales, store operations, stockroom and general operations, team development, and performance standards.

The supervisor directs associates and works with merchandise throughout the store, resolves customer issues professionally, and supports inventory counts and updates. Responsibilities also include overseeing RFID processes and system uploads, leading door-to-floor merchandise preparation, managing pricing and promotional signing, and coordinating re-ticketing and re-packaging.

The role is responsible for stockroom processes, work safety initiatives, facility equipment, support processes, the cash office, and receiving, shipping, and logistics with third-party carriers. The supervisor trains and develops associates, coaches in the moment, addresses performance issues, and supports training and policy compliance. Performance expectations include shrink and safety initiatives, Omnichannel, scheduling efficiency, associate relations, engagement, customer service, profit, productivity, and attendance.

Requirements

• Minimum of 2 years of retail leadership experience.
• Bachelor's degree or equivalent work experience.
• Ability to hold self and others accountable to a high standard and provide feedback, visibility, and recognition.
• Ability to develop positive relationships, respect different styles, and communicate effectively with a wide audience.
• Ability to adapt quickly to changing situations and coach others through change.
• Confidence in taking on challenging assignments and addressing conflict quickly and positively.

Responsibilities

• Drive store merchandise in-stocks and contribute to profitable sales growth.
• Supervise and engage Operations associates and drive execution of operational tasks.
• Direct the team around the store, work with merchandise, and resolve customer issues and concerns professionally.
• Assist with inventory counts and updates to ensure accurate in-stock information.
• Oversee RFID processes and perform system uploads to update the stock ledger efficiently and accurately.
• Lead the door-to-floor merchandise preparation process.
• Manage the pricing and signing team, promotional price signing, re-ticketing, and re-packaging execution.
• Oversee stockroom processes, work safety initiatives, facility equipment, and support processes.
• Oversee the cash office and manage receiving, shipping, and logistics processes with third-party carriers.
• Train and develop associates, provide in-the-moment coaching, address performance issues, and support training and policy compliance.
• Meet established performance standards, including standards for shrink and safety, Omnichannel, scheduling efficiency, associate relations, engagement, customer service, profit, productivity, and attendance.

Benefits

• Medical, dental, and vision benefits, if eligible.
• Term life insurance, if eligible.
• Paid vacation and holidays, subject to eligibility.
• 401(k) with Company match, if eligible.
• Associate discount on JCPenney merchandise.
• Additional compensation for eligible store hourly associates scheduled to work on a designated holiday.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level