Operations Supervisor

Grifols•Wichita Falls, TX

1d•Onsite

About The Position

The Operations Supervisor works in a plasma center and maintains the ability to perform all center tasks, including production employee duties and supervision of donor flow. The role helps ensure donor selection, plasma collection, manufacturing records, documentation, equipment, and facility conditions meet applicable regulatory and company standards. Under the guidance of the Center Manager and/or Assistant Manager, the supervisor supports training, reporting, donor-fund control, communication across service areas, and other tasks needed to meet company objectives. The position involves working with donors and handling plasma-center equipment and records.

Requirements

High school diploma or GED.
Certification as a Phlebotomist, Donor Processor, Plasma Processor, and Designated Trainer.
Typically requires 4 years of related experience performing phlebotomy, donor processing, and plasma processing duties, with demonstrated proficiency handling difficult situations.

Responsibilities

Perform any or all tasks within the plasma center, including production employee duties, and supervise donor flow.
Maintain familiarity with and comply with state and federal regulations, FDA-approved procedures, OSHA, CLIA, cGMP, and internal company procedures.
Supervise donor selection, plasma collection, and manufacturing records in accordance with regulatory and production standards.
Attend required training sessions and staff meetings.
Ensure necessary records are documented accurately and thoroughly.
Under the guidance of the Center Manager and/or Assistant Manager, help maintain a neat and clean facility and keep equipment in good working order.
Submit timely and accurate reports as required by the Center Manager and/or Assistant Manager.
Assist with control of center donor funds as determined by the Center Manager and/or Assistant Manager.
Assist with training new employees and retraining current employees.
Communicate with other service areas to support accurate documentation and quality.
Build rapport with donors to support customer satisfaction and long-term donation.
Report unsafe situations or conditions to an area lead, supervisor, or manager.
May be trained to repair plasma center equipment.
Assist the Center Manager and/or Assistant Manager with tasks necessary to pursue company objectives.