Operations Supervisor - Colonial Promenade

Penney OpCo LLC • Alabaster, AL

1d

About The Position

The Operations Supervisor contributes to profitable sales growth by driving store merchandise in-stocks, supervising and engaging Operations associates, and executing operational tasks. The role supports customer service and sales by directing the team, working with merchandise, and resolving customer issues professionally. It also oversees inventory and stock accuracy, RFID processes, system uploads, door-to-floor merchandise preparation, pricing and signing, and re-ticketing and re-packaging.

The supervisor is responsible for stockroom processes, work safety initiatives, facility equipment, and efficient support processes. The role oversees the cash office and manages receiving, shipping, and logistics with third-party carriers. It also trains and develops associates, provides in-the-moment coaching, addresses performance concerns, and supports compliance with training and policies. The supervisor is expected to meet performance standards related to shrink, safety, Omnichannel, scheduling efficiency, associate relations, engagement, customer service, profit, productivity, and attendance.

Requirements

• Minimum of 2 years of retail leadership experience.
• Bachelor's degree or equivalent work experience.
• Ability to hold self and others accountable, provide feedback and recognition, and drive results.
• Ability to build positive relationships, communicate effectively with a wide audience, and respect different styles.
• Ability to adapt to changing situations, maintain a positive attitude, and coach others through change.
• Confidence in taking on challenging assignments and dealing with conflict quickly and positively.

Responsibilities

• Drive profitable sales growth by maintaining merchandise in-stocks, supervising and engaging Operations associates, and executing operational tasks.
• Direct the team, work with merchandise, and resolve customer issues and concerns professionally.
• Assist with inventory counts and updates to maintain accurate in-stock information.
• Oversee RFID processes and system uploads to ensure accurate stock ledger updates.
• Lead the door-to-floor merchandise preparation process.
• Manage and engage the pricing and signing team, promotional price signing, re-ticketing, and re-packaging execution.
• Oversee stockroom processes, work safety initiatives, facility equipment, and support processes.
• Oversee the cash office and manage receiving, shipping, and logistics involving third-party carriers.
• Train and develop associates, coach in the moment, address performance issues, and support training and policy compliance.
• Meet established performance standards, including those related to shrink, safety, Omnichannel, scheduling efficiency, associate relations, engagement, customer service, profit, productivity, and attendance.

Benefits

• Medical, dental, and vision benefits, if eligible.
• Term life insurance, if eligible.
• Paid vacation and holidays, if eligible.
• 401(k) with Company match.
• Associate discount on JCPenney merchandise.
• Eligible store hourly associates scheduled to work on a designated holiday receive additional compensation.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level