Operations Supervisor

Ridwell • Harrisburg, PA

1d • Onsite

About The Position

Ridwell is seeking a hands-on Operations Supervisor to launch and establish its new mail-in facility in Harrisburg, Pennsylvania. Customers send hard-to-recycle materials through prepaid mail-in bags; the facility team sorts incoming items and prepares them for transport to recycling and reuse partners.

The role will initially focus on setting up and overseeing mail-in operations, coordinating supplies and equipment, and implementing and refining processes to support an efficient, reliable workflow. As Ridwell's East Coast operations grow, the supervisor may take on additional responsibilities and grow alongside the business. This is a full-time, onsite position at a warehouse facility in Harrisburg, PA, requiring work on-site five days per week. Ridwell is working to secure the facility.

Requirements

• Experience in warehouse operations, fulfillment, logistics, or a related operational role.
• Experience leading day-to-day operations, implementing processes, and improving workflows.
• Strong organizational and problem-solving skills, including the ability to manage competing priorities and keep operations running smoothly.
• Comfort with ambiguity, a strong sense of ownership, and a hands-on approach; ability to take initiative, adapt to changing needs, and pitch in wherever needed, especially during a new operation's launch.
• Curiosity and a growth mindset, with an interest in learning, improving, and finding better ways of working.
• Experience training, supporting, or managing team members, and ability to provide clear direction and set expectations.
• Strong communication and collaboration skills, including the ability to work effectively with leadership and cross-functional partners.
• Ability to build, refine, and improve processes as operational needs and volume evolve.
• Must be at least 21 years old and have held a valid driver's license for at least 3 years.

Responsibilities

• Lead the initial setup and launch of the mail-in operation in Harrisburg, including coordinating warehouse setup, supply and equipment delivery and installation, and operational readiness.
• Implement established workflows, identify efficiency improvements, and refine day-to-day operations.
• Oversee receipt, sorting, and preparation of incoming materials for transport to recycling and reuse partners.
• Support the movement and handling of materials, including incoming shipments and outbound transport to partners.
• Maintain an organized facility and ensure materials are handled accurately and efficiently.
• Hire, train, and manage a founding Warehouse Associate, providing day-to-day direction and leadership.
• Help build an operational foundation that can scale with increasing mail-in volume and Ridwell's expanding East Coast presence.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed