Operations Supervisor - Signia by Hilton La Cantera Resort and Spa

Hilton • San Antonio, TX

2d

About The Position

The Operations Supervisor role is described as supervising front office operations at Signia by Hilton La Cantera Resort and Spa. The position leads the front office team to support smooth check-ins, check-outs, and guest service delivery; coordinates daily team operations; handles guest inquiries and concerns; and monitors lobby traffic to maintain efficient service. Hilton describes its desired team-member qualities as hospitality, integrity, leadership, teamwork, ownership, and urgency. The posting does not specify education, experience, or compensation requirements.

Responsibilities

• Supervise front office team members in carrying out front office procedures and delivering smooth check-ins, check-outs, and guest service.
• Coordinate day-to-day team operations by creating schedules, assigning tasks, leading pre-shift meetings, and providing training, guidance, and in-the-moment feedback.
• Respond directly to guest inquiries and concerns and support team members with complex or escalated issues.
• Monitor guest traffic in the lobby and adjust team coverage in real time to maintain service efficiency.

Benefits

• Discounted hotel travel through the Go Hilton program, including 110 nights and rates as low as $40 per night.
• Employee stock purchase program with a 15% discount on Hilton shares.
• Paid parental leave for eligible Team Members, including partners and adoptive parents.
• Caregiving concierge services.
• Crisis Concierge support.
• Mental health counseling and resources through the Employee Assistance Program for eligible Team Members.
• Paid time off.
• Health and welfare plans, including medical, dental, and vision coverage.
• Retirement plans.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed