Operations Supervisor - 2nd Shift 1pm - 9pm

Ryder • Landover, MD

1d • $70,000 - $70,000

About The Position

The Operations Supervisor assists Operations Manager I and II and/or Senior Operations Manager I and II with managing operations and personnel for a shift at a location. The role may supervise Technicians-In-Charge, Customer Service Coordinators, Technicians, and Service Employees. The supervisor is responsible for achieving business objectives and labor requirements while balancing customer needs with financial, operating, quality, safety, and asset targets. The role manages location performance against assigned metrics and objectives, is expected to be cross-functionally trained to provide shop coverage, and must follow Ryder Maintenance Operations policies and procedures. The position may also serve as a development opportunity for an Operations Manager role.

Responsibilities span workflow, labor, customer, asset, quality, and financial management. The supervisor coordinates shop workflow and technician assignments, develops and manages personnel, maintains customer relationships and vehicle uptime, oversees location assets and parts inventory, ensures repair quality and compliance, and manages costs and financial processes. The position also performs other duties as assigned.

Requirements

• High school diploma or GED required.
• Associate's degree or 1–3 or more years of experience in a maintenance operations environment required; demonstrated success in a Ryder role may substitute for this requirement.
• Bachelor's degree or 1–3 or more years of experience in a maintenance operations environment required; demonstrated success in a Ryder role may substitute for this requirement.
• Maintenance and technical experience in a shop environment required.
• Ability to professionally represent Ryder and interact competently with customer management.

Nice To Haves

• Associate's degree preferred.
• Bachelor's degree preferred.
• Strong vehicle diagnostics and repair knowledge preferred.
• Intermediate Microsoft Office skills preferred.
• Supervisory experience preferred.
• Experience with a Shop Management System preferred.

Responsibilities

• Analyze, plan, and schedule work; assign work to technicians; track and optimize productivity; conduct shift and shop meetings; and review and approve repair orders.
• Ensure warranty policies and procedures are followed.
• Triage unscheduled customer drive-ins, communicate with customers, and assign work as appropriate.
• Conduct yard checks to ensure work is properly scheduled and prioritized.
• Manage, train, and develop assigned personnel, including performance management.
• Manage customer relationships, resolve issues, support customer satisfaction and retention, and help ensure vehicle uptime.
• Follow customer communication protocols for preventive maintenance scheduling and follow-up, breakdowns, and vehicle status updates; conduct customer visits as required by the Customer Care Plan.
• Direct reports in maintaining the appearance and upkeep of the location, including sustaining 65 standards in relevant shop areas.
• Evaluate and recommend shop tooling and equipment needs.
• Assist with vehicle specifications and the vehicle in-service/out-service process, and help ensure vehicles have required specifications in SAM.
• Manage parts inventory and related policies and procedures.
• Perform quality inspections of preventive maintenance and repairs, and conduct in-process reviews of non-PM work.
• Analyze breakdown root causes, implement local corrective actions, and communicate issues to the Technical Assistance Center when necessary.
• Ensure cleanliness and repair quality for maintained vehicles.
• Work with the Service Manager to ensure technicians are properly trained and qualified, and prioritize the TOPS plan based on breakdown, rework, and running-cost trends.
• Maintain visibility and control over shop-floor activities to support proper root-cause diagnosis and optimize parts and component yield.
• Assist in developing and implementing Quality Assurance Audit corrective-action plans and continuous-improvement programs.
• Maintain required documentation to meet or exceed local, state, federal, and customer requirements.
• Ensure employee compliance with safety and EPA regulations and requirements.
• Ensure the shift or shop meets Net Maintenance Cost per Unit objectives without compromising quality, safety, or customer satisfaction.
• Control maintenance operations costs and the location P&L to meet financial objectives, and execute maintenance initiatives to achieve financial targets.
• Manage payroll, purchase-order approval as warranted, invoice reconciliation, and fuel reconciliation.
• Oversee customer bill-back identification, review, and approval, and ensure proper documentation and reporting of rebillable activity.
• Ensure data integrity in the Shop Management Online system.
• Perform other duties as assigned.

Benefits

• Medical, prescription, dental, and vision insurance options
• Life insurance and disability insurance options
• Paid time off for vacation, illness, bereavement, family, and parental leave
• Tax-advantaged 401(k) retirement savings plan
• Position may be eligible for an annual bonus, commission, and/or long-term incentive plan, depending on level and type

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED