Operations Supervisor

Fremont Bank•San Leandro, CA

1d•$29 - $37

About The Position

The Operations Supervisor assists the Branch Management Team in overseeing teller-line operations, training and guiding teller staff, and supporting branch management. The role processes and records routine and complex customer transactions, helps complete operational reports, certifications, audits, and new-account quality control, and may open new accounts. The supervisor is expected to provide transaction approvals within assigned limits and lead the branch in the absence of the Operations Manager or Branch Manager. The position emphasizes customer service, sales and referral activity, cash handling, operational accuracy, and compliance with bank policies, procedures, and applicable federal banking regulations. Duties include explaining and promoting bank products and services, meeting sales and referral objectives, conducting telemarketing and follow-up sales when assigned, reconciling daily transactions, assisting clients with issues, and maintaining privacy and security standards. The role requires a professional appearance, effective time management, a flexible schedule, and availability and willingness to work weekends.

Requirements

High school diploma or GED required.
Previous cash-handling experience.
Sales and customer service experience in a customer-facing environment.
Willingness to perform telemarketing duties as assigned.
Excellent verbal and written communication skills.
Professional appearance required.
Experience working in a Windows-based computer environment and working knowledge of Microsoft Office.
Excellent customer service and follow-up skills.
Ability to multitask and use various computer applications simultaneously to verify customer information.
Successfully pass the Regulation CC Exam and Operational Knowledge Exam and obtain Signing Authority.
Must adhere to internal controls, policies, procedures, and safety and security procedures.
Must be flexible in scheduling and available and willing to work weekends.

Nice To Haves

Three years of banking experience or equivalent preferred.
College degree preferred.

Responsibilities

Perform all teller transactions and accurately process and record routine and complex customer transactions.
Practice and implement Fremont Bank service standards and help ensure client satisfaction.
Explain bank policies, procedures, and deposit products to clients and prospective clients.
Explain, promote, sell, or refer bank products and services and meet assigned sales and referral objectives.
Conduct telemarketing and follow-up sales duties when assigned.
Follow bank policies, procedures, safety and security requirements, and applicable federal banking regulations.
Reconcile cash and other transactions each day and maintain accurate cash-handling practices.
Stay informed about job-related issues, promotions, product and service changes, policies, procedures, regulatory topics, and other bank activities; participate in bank training.
Assist the Branch Management Team with direct oversight of tellers and teller processes; provide training, guidance, and transaction approvals within assigned limits.
Assist clients with problems or issues and escalate them within the branch when needed.
Review and quality-control operations reports, certifications, and new-account processes.
Open and close a branch and follow the related processes and procedures.
Lead and supervise in the absence of the Operations Manager and/or Branch Manager.
Maintain an organized work area and follow GLBA and privacy regulations.
Maintain a flexible schedule, including working weekends.
Perform other duties and projects as assigned.

Benefits

Medical, dental, and vision insurance.
Flexible Spending Accounts, Dependent Care accounts, and Health Savings Accounts.
Employee Stock Ownership Plan (ESOP).
401(k) with employer match.
Performance-based bonuses or incentives.
Paid holidays, vacation, and sick time.
Free personal checking and savings accounts.
Home loan rate discounts.
Tuition reimbursement and professional development resources.
On-site gym and discounted health club memberships.
Employee Assistance Program (EAP).