Operations Supervisor
About The Position
The Operations Supervisor is a member of the store management team who helps build and retain a high-performing team, deliver world-class customer service, and exceed sales plans. This role provides hands-on leadership through mentoring, coaching, and relationship building with team members and guests, while promoting a high-performance culture and outstanding customer experiences. The supervisor supports daily store operations, including floor management, team scheduling and feedback, payroll and timesheet oversight, sales goal execution, inventory and merchandise processes, and staffing. The position also helps develop employees’ selling skills, monitor performance, and maintain staffing levels.
Requirements
- High school diploma or degree.
- Two to four years of prior retail management experience in an apparel or specialty store environment.
- Prior experience with a computerized point-of-sale system.
Responsibilities
- Lead and model a customer-first culture across all roles.
- Manage the sales floor by assigning shifts, reviewing results, and providing feedback to support a five-star guest experience.
- Provide ongoing coaching and training to improve individual selling skills, behaviors, and processes.
- Monitor store payroll to help keep hours within the monthly budget and accurately monitor and acknowledge timesheets for scheduled shifts, breaks, and meals.
- Help lead the store to achieve Total Monthly Income goals through foundational excellence and performance-based leadership for front-of-house and alterations.
- Monitor inventory management, special orders, receiving, layaway, out-of-stock tracking, repairs, and merchandise quality standards.
- Communicate daily sales goals to team members and drive action through Chat Ins and Chat Outs.
- Observe individual team-member performance and enforce improvement action plans through weekly performance discussions using customer reviews and mystery shops.
- Help build a strong talent pipeline, maintain staffing, achieve staffing goals, and fill open positions within 30 days.
- Perform other duties as assigned.
Benefits
- Competitive pay
- Team bonus
- Dayforce Wallet early pay access
- Referral incentive program
- Dream Maker discount after the first pay period
- Vision care
- Supplemental critical illness, hospital indemnity, and accidental injury insurance
- 401(k) program
- Identity theft protection discount
- Home and auto insurance discounts
- Mobile discounts
- Legal benefits through MetLife Hyatt Legal Plans
- Pet insurance
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What This Job Offers
Job Type
Part-time
Career Level
Manager
Education Level
High school or GED
