Operations Supervisor

CVS Health • Santa Barbara, CA

1d • $19 - $28

About The Position

The Operations Supervisor is a key leader who supports the CVS Store Management team in planning and driving store execution and performance while building customer loyalty through excellent service. When a manager is not onsite, this role leads the store and supervisory staff, keeps operations running smoothly, and ensures completion of opening and closing procedures.

The supervisor works with store management and crew members to direct store activities, communicates information between teams, assists customers, and promotes CVS’s customer-service culture. The role also supports merchandise pricing, stocking, promotional and seasonal displays, signage, inventory, and off-shelf merchandise presentation.

Requirements

• Deductive reasoning ability, analytical skills, and computer skills.
• Advanced communication, supervision, and influencing skills.
• Ability to work a full-time flexible schedule, including some early morning, overnight, and weekend shifts.
• Ability to work overtime as needed and respond to urgent store issues.
• High school diploma or equivalent preferred, but not required.

Nice To Haves

• Experience as a retail supervisor.

Responsibilities

• Work effectively with store management and store crews.
• Supervise the store crew by assigning, directing, and following up on activities.
• Communicate information effectively to and from store management and crews.
• Assist customers with questions, problems, and complaints.
• Promote CVS’s customer-service culture by greeting customers, offering help, and thanking them.
• Handle customer relations issues according to company policy and promote a positive shopping experience.
• Provide colleagues with personalized customer-service feedback and coaching.
• Maintain customer and patient confidentiality.
• Price merchandise and stock shelves.
• Support planning and execution of displays, signage, and inventory for weekly, promotional, and seasonal merchandise.
• Support planning, execution, and maintenance of off-shelf merchandise displays.
• Lead the store and supervisory staff when a manager is not onsite.
• Ensure store operations run smoothly and complete opening and closing procedures.

Benefits

• Medical, dental, and vision coverage, subject to eligibility.
• Paid time off.
• Retirement savings options.
• Wellness programs.
• Other resources to support colleagues’ physical, emotional, and financial well-being, based on eligibility.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED