PM Night Front Office/Operations Supervisor - Hyatt Place Legacy Village - $20-$22/Hr

Concord Hospitality Enterprises • Lyndhurst, OH

12d • $20 - $22 • Onsite

About The Position

The Operations Supervisor at Hyatt Place Legacy Village oversees front desk operations and leads a high-performing team to deliver excellent guest service and operational consistency. The role supports memorable guest experiences and team development. The shift is 3 PM to 11 PM.

The supervisor trains, supports, and schedules team members; manages check-in and check-out, reservations, room blocks, and guest requests; monitors room availability and supports revenue and inventory controls; handles guest communications, concerns, and service recovery; processes payments and balances cash; maintains an organized front desk and lobby; and ensures compliance with safety, security, and operational procedures. The posting requires a flexible schedule that includes evenings, weekends, and holidays.

Requirements

• High school diploma required.
• Strong leadership, communication, and guest service skills.
• Ability to multitask and stay organized in a fast-paced environment.
• Detail-oriented with strong problem-solving abilities.
• Basic computer skills and ability to manage financial transactions.
• Professional, reliable, and service-focused.
• Must be able to work a flexible schedule, including evenings, weekends, and holidays.

Nice To Haves

• Hospitality or leadership experience preferred.

Responsibilities

• Oversee front desk operations and ensure excellent guest service.
• Train, support, and schedule team members.
• Manage check-in and check-out, reservations, room blocks, and guest requests.
• Monitor room availability and support revenue and inventory controls.
• Handle guest communications, concerns, and service recovery.
• Process payments, balance cash, and complete daily financial tasks.
• Maintain a clean, organized front desk and lobby environment.
• Ensure compliance with safety, security, and operational procedures.

Benefits

• Competitive wages.
• Medical, dental, and vision insurance plans.
• Life insurance with short-term and long-term disability options.
• 401(k) with company match.
• Tuition assistance.
• Discounted room rates at Concord-managed hotels.
• Training and development and career advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED