Night Auditor - Hyatt Place Flushing/LaGuardia Airport

Meyer Jabara Hotels•Queens, NY

About The Position

The Night Auditor oversees overnight guest services and accounting at Hyatt Place Flushing/LaGuardia Airport. The role supports guests throughout their stay by handling check-ins and check-outs, responding to requests, sharing local information, processing operational needs, and completing reports. The Night Auditor is expected to exercise sound judgment, maintain consistent attendance and punctuality, and deliver attentive, professional service. The position works a third shift, either 11:00 p.m. to 7:00 a.m. or 10:30 p.m. to 6:30 a.m., and requires schedule flexibility for weekdays, weekends, and holidays. Duties also include driving the hotel shuttle, supporting overnight safety and security, preparing breakfast for 6:00 a.m., and training night auditors. The role involves extended periods of standing, sitting, or walking and handling objects weighing up to 50 pounds.

Requirements

Customer service and cash-handling experience.
Proficiency in English and Mandarin, including speaking, reading, and writing.
Ability to multitask.
At least 25 years of age to operate the shuttle.
Ability to learn quickly and work in a fast-paced position involving guest interaction.
A genuine desire to satisfy others’ needs in a fast-paced environment.
High school diploma or equivalent.
Ability to lift, pull, and push moderate weight, with a stated minimum of 50 pounds.
Basic computer skills, including Microsoft Word and Excel and Internet Explorer.
Driver’s license and reliable transportation, with a clean driving record.
Ability to work the stated overnight shift and maintain schedule flexibility for weekdays, weekends, and holidays.
Consistent attendance and punctuality.
Self-confidence and a sense of humor.

Nice To Haves

Additional language proficiency.

Responsibilities

Act with integrity, honesty, and knowledge in support of Hyatt Place’s culture, values, and philosophy, and treat others with dignity and respect.
Assist guests with check-in and check-out, including verifying registration, address, and credit information, balancing the bank, and posting charges.
Provide additional guest assistance, such as help with luggage, coffee, directions, wake-up calls, and future reservations.
Respond courteously and efficiently to guest and visitor inquiries, coordinate special service requests, and explain hotel services, features, and room amenities.
Answer hotel telephones courteously and efficiently in accordance with Hyatt Place standards.
Prepare, set up, stock, take down, and clean food and beverage service; follow recipe and presentation standards and operate the Point-Of-Sale system.
Perform basic engineering functions after adequate training, including operating HVAC thermostats, fire panels, Saflok systems, and security monitoring systems.
Follow operational procedures for cash and credit-card handling, safety, security, and other hotel standards.
Drive the hotel shuttle van safely and courteously to transport guests to and from the hotel, LGA, and Queens Crossing as scheduled or requested.
Conduct routine shuttle vehicle safety checks and report maintenance needs.
Maintain the cleanliness and upkeep of the front desk and shuttle van.
Follow safety, security, and hotel procedures during the overnight shift.
Ensure breakfast is ready for guests by 6:00 a.m. daily.
Follow hotel policies, including uniform and time-management requirements, and conduct night auditor training.
Complete nightly Daily Revenue Reports, accurately breaking out the day’s revenue for management and ownership.