Hyatt Place Allentown General Manager

TKO EMPLOYMENT SERVICES DELAWARE LLC•Allentown, PA

1d•Onsite

About The Position

The General Manager leads all aspects of hotel operations to deliver outstanding guest experiences and operational excellence. The full-service hotel has approximately 10,000 square feet of meeting and event space and a stand-alone restaurant. The role requires extensive food and beverage leadership, including oversight of restaurant, banquet, catering, and event operations. The General Manager develops and executes strategic plans, manages budgets, ensures compliance with company policies and industry standards, and leads a diverse team in a positive, growth-oriented work environment. The position is accountable for hotel profitability, revenue and guest satisfaction targets, operational standards, financial performance, team development, and sales participation.

Requirements

At least 3 years of department-head-level experience in a branded upscale or boutique full-service hotel.
Extensive food and beverage management experience, including demonstrated leadership of a la carte restaurant, banquet, catering, and event operations in a full-service hotel environment.
Proficiency with Microsoft Office.
Knowledge of computers and training techniques.
Ability to provide outstanding customer service to internal and external guests.
Ability to exercise sound judgment when evaluating situations and making decisions.
Strong interpersonal skills and cordial behavior.
Excellent communication, organizational, written, and guest-relations skills.
Strong organizational, project management, mathematical, and detail-orientation skills, including the ability to multitask and meet deadlines.
A positive, can-do attitude and a genuine desire to satisfy others in a fast-paced environment.
Refined verbal and written communication skills.
Professional appearance and manner.
Ability to work a flexible schedule, including nights, weekends, and holidays.
Ability to stand for extended periods; walk, push, lift up to 25 pounds, bend and reach, and stoop, kneel, or crouch.

Nice To Haves

University degree in hotel management or a related field.
Experience with hotel openings or repositioning.
Knowledge of hotel PMS and POS systems.

Responsibilities

Oversee the overall operations of the hotel.
Ensure compliance with hotel operating controls, standard operating procedures, policies, procedures, and brand standards.
Handle complaints and oversee service recovery procedures.
Prepare and achieve the hotel's annual Operating Budget, Marketing & Sales Plan, and Capital Budget.
Manage the hotel's ongoing profitability and ensure revenue and guest satisfaction targets are met or exceeded.
Deliver hotel budget goals and set short- and long-term strategic goals for the property.
Review profit and loss statements and develop strategies in response to financial results.
Monitor daily business reports and make decisions accordingly.
Ensure monthly financial outlooks for Rooms, Food & Beverage, and Admin & General are on target and accurate.
Maximize room yield and hotel revenue through sales practices and yield management programs.
Act as the final decision maker in hiring key team members.
Oversee and manage all departments, working closely with department heads on a daily basis.
Manage and develop the team to support career progression and development.
Hold department heads accountable and take ownership of guest complaints.
Provide effective leadership to hotel team members.
Embrace TKo’s Culture of CARE and foster that culture within the hotel.
Participate actively in the sales process and help acquire new clients with the sales team.
Operate the hotel in compliance with the Occupational Health & Safety Act, fire regulations, and other legal and regulatory requirements.
Pitch in to help coworkers with their job duties and contribute as a team player.