Guest Service Agent - Hyatt Place Flushing/LaGuardia Airport

Meyer Jabara Hotels•Queens, NY

1d•Onsite

About The Position

The Guest Service Agent (also referred to as Host or Gallery Host) contributes to the hotel’s commitment to high-quality guest service and teamwork. The role creates a welcoming, helpful, and exceptional experience for guests while maintaining a clean, comfortable, and inviting environment. The position covers the complete guest experience, including the Gallery Host Stand, Bakery Café, Guest Kitchen, Assembly Kitchen, e-room, TV den, guest check-in and checkout, and meeting-room service. The agent provides attentive and efficient guest assistance, handles front-desk processes and inquiries, and prepares and serves food and beverages according to hotel standards. The role requires integrity, respect for others, the ability to work in a fast-paced setting with frequent guest interaction, and flexibility to work AM, PM, and overnight shifts, weekends, and holidays. This is a full-time, in-person position at Hyatt Place Flushing/LaGuardia Airport.

Requirements

Customer service experience.
Cash-handling experience.
Ability to communicate well with guests.
Proficiency in spoken and written English, including reading.
Ability to work a flexible schedule covering AM, PM, and overnight shifts, weekends, and holidays.
Ability to multitask and learn quickly in a fast-paced position involving guest interaction.
A genuine desire to satisfy the needs of others in a fast-paced environment.
High school diploma or equivalent.
Ability to lift, pull, and push moderate weight of at least 50 pounds.
Basic computer skills, including Microsoft Word and Excel and Internet Explorer.
Must be at least 18 years old to serve and pour alcohol in New York.

Nice To Haves

Food and beverage experience.
Chinese language skills.
Driver’s license and reliable transportation, including a clean driving record.

Responsibilities

Act with integrity, honesty, and knowledge in support of Hyatt Place’s culture, values, and philosophy, and treat others with dignity and respect.
Assist guests with check-in and checkout, including verifying registration, address, and credit information, balancing the bank, and posting charges.
Provide additional guest assistance as needed, such as helping with luggage, coffee, directions, wake-up calls, and future reservations.
Respond courteously and efficiently to guest and visitor inquiries, coordinate special service requests, and explain hotel services, features, and room amenities.
Answer hotel telephones courteously and efficiently according to Hyatt Place standards.
Prepare, set up, stock, take down, and clean food and beverage service areas, and provide food and beverages consistently according to recipe and presentation standards.
Learn and use the Point-of-Sale system.
Assist guests with food orders and serve food and beverage items in a friendly, professional, and timely manner.
Use suggestive-selling techniques.
Keep the guest environment clean and organized, including clearing tables during service.
Follow hotel operating policies and procedures, including cash and credit-card handling, safety, and security standards.