Guest Service Agent
Peachtree Group Hospitality Management•Gadsden, AL
About The Position
The Guest Service Agent processes guest check-ins and check-outs, secures payment, verifies and adjusts billing, and assists guests with reservations and requests. The agent is expected to provide friendly, professional, and timely service while meeting high quality standards and ensuring guest satisfaction. The role involves anticipating guest needs, exceeding expectations, and implementing creative solutions while complying with brand standards.
Responsibilities
- Process guest check-ins and check-outs.
- Secure payment and verify and adjust billing.
- Assist guests with reservations and requests.
- Anticipate guest needs and provide friendly, professional, timely service.
- Exceed guest expectations and implement creative solutions to provide exceptional service.
- Comply with brand standards.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Disability insurance
- Life insurance
- 401(k) retirement match
- Paid holidays
- Paid time off
- Employee Assistance Program and Fund
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
