Guest Service Agent

Stonebridge Hospitality Associates•New York City, NY

11d•Onsite

About The Position

The Guest Service Agent supports hotel front office operations by managing check-in and check-out, maintaining accurate guest records, and providing guest services. The role handles guest inquiries, payments, and reservations to promote a high level of guest satisfaction. It is based primarily at the hotel’s front desk and lobby and requires a flexible schedule, including availability for evening, weekend, and holiday shifts. The position is full time and reports to the Operations Manager. The pay range is $19–$20. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties. Duties and responsibilities may change at any time, with or without notice. Stonebridge is committed to equal employment opportunity and evaluates applications based on qualifications and the ability to meet the position’s requirements. Openings are projected to close within 30 days of the original posting date; this position will no longer be available 30 days from 2026-10-27.

Requirements

Strong customer service and communication skills to interact effectively with guests and staff.
Proficiency with property management systems and basic office software, such as Word and Excel.
Ability to handle cash transactions and perform basic bookkeeping tasks.
Excellent problem-solving abilities to resolve guest issues efficiently.
Strong organizational skills and attention to detail when managing guest reservations and records.
Ability to work independently and follow established hotel policies and procedures.
Ability to stand and walk for long periods throughout the shift.
Ability to lift and carry up to 10 lbs. occasionally.

Nice To Haves

Previous experience in a hotel front desk or guest service role.

Responsibilities

Greet, register, and assign rooms to guests upon arrival.
Verify guest credit and establish payment methods for accommodation.
Maintain accurate records of room availability and guest accounts using property management systems.
Compute bills, collect payments, and make change for guests.
Perform basic bookkeeping tasks, including balancing cash accounts.
Issue room keys and provide necessary instructions to bell attendants.
Review accounts and charges with guests during checkout.
Post charges for rooms, food, beverages, and services to ledgers manually or using computer systems.
Transmit and receive guest messages using telephones or switchboards.
Coordinate with housekeeping and maintenance staff to address guest-reported issues.
Make and confirm guest reservations.
Answer inquiries about hotel services and nearby dining, shopping, and entertainment options.