Guest Service Agent

The Alexander, Autograph Collection • Indianapolis, IN

12d • Onsite

About The Position

The Guest Service Agent is the welcoming face of The Alexander, Autograph Collection, helping guests feel valued and cared for from arrival. The role provides exceptional customer service and supports memorable, seamless guest experiences through front-desk operations, guest assistance, and coordination with other departments.

Requirements

• Previous experience in a customer service role, preferably in a hotel or hospitality environment.
• Excellent communication and interpersonal skills.
• Previous cash handling experience.
• Strong problem-solving abilities and the ability to remain calm under pressure.
• Proficiency in computer systems and knowledge of hotel property management software.
• Strong organizational and multitasking skills.
• Availability to work flexible schedules, including evenings, weekends, and holidays.
• High school diploma or equivalent.

Responsibilities

• Provide exceptional customer service and create a positive first impression for guests.
• Handle guest check-ins and check-outs accurately and efficiently.
• Respond promptly to guest inquiries and resolve issues or complaints professionally and empathetically.
• Offer recommendations and information about local attractions, dining options, and hotel amenities.
• Collaborate with other departments to ensure seamless guest experiences.
• Maintain a clean and organized front desk area.
• Handle cash and credit card transactions accurately.
• Demonstrate attention to detail and a proactive approach to guest satisfaction.

Benefits

• Multiple tiers of medical coverage.
• Dental and vision coverage.
• 24/7 Teledoc service.
• Free maintenance medications.
• Pet insurance.
• Hotel discounts.
• Tuition reimbursement.
• Paid time off for vacation, sick leave, bereavement, and holidays.
• 401(k) match.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED