Operations Supervisor

Richemont • Miami, FL

1d • Onsite

About The Position

The Operations Supervisor at Alaïa is a Maison ambassador responsible for operational excellence, precise inventory management, and a seamless client journey. As a partner to store leadership, the supervisor helps create an inspiring, collaborative team environment and maintains efficient operational flows. The role is based at Alaïa in Miami Design District and reports to the Boutique Director.

The supervisor leads and supports the store team, oversees inventory and stockroom organization, coordinates deliveries and logistics, and ensures products are available and ready for clients. The position also includes managing store supplies and maintenance, following audit guidelines and company policies, and supporting a high-quality client experience through strong product and brand knowledge.

Requirements

• At least 5 years of experience in retail sales and operations.
• At least 2 years of management or supervisory experience.
• Strong interpersonal, communication, and follow-through competencies.
• Strong organizational, task-management, and logistics skills.
• Competent computer skills, such as SAP, Excel, and Word.
• Ability to sit and stand for extended periods.
• Ability to lift boxes weighing up to 20 lb.

Nice To Haves

• Experience in the luxury retail sector.
• High affinity for luxury products.

Responsibilities

• Motivate and empower teamwork and collaboration within the store, across stores, and with business partners.
• Lead by example and support a client-centric environment as a role model for current and future leaders.
• Participate in morning briefings and contribute to the store's overall objectives.
• Uphold inventory-management standards and maintain accurate, organized stock.
• Keep product and packaging stockrooms organized and in excellent condition.
• Prioritize stockroom safety and maintain a professional, compliant environment for employees and vendors.
• Optimize stockroom and sales-floor preshow and understock space so merchandise is accessible and supports the client experience.
• Check the quality and conformity of delivered products.
• Oversee store logistics, including deliveries from the central warehouse, domestic and international transfers, and stock issued for consignments, trunk shows, photo shoots, and other commercial activities.
• Prepare and replenish stock quickly and accurately.
• Manage returns, shop-to-shop transfers, and other logistics while meeting deadlines.
• Work with supply chain and manage product requests to improve availability and meet client needs.
• Ensure client repairs and refurbishment are completed on schedule.
• Manage store supply orders and contribute to management of store operating expenses.
• Monitor store maintenance and manage stationery, uniforms, and kitchen supplies.
• Follow internal audit guidelines and company policies and procedures.
• Ensure the right products are available on the sales floor to improve store efficiency and client experience.
• Develop and maintain strong brand and product knowledge.

Benefits

• Medical, dental, and vision programs.
• Health savings and flexible spending accounts.
• Life insurance and disability benefits.
• 401(k) with employer match.
• Paid time off.
• Wellness reimbursement benefit.
• Access to an employee assistance program.
• Volunteer days off.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed