Operations Supervisor - Posner Commons

Penney OpCo LLC • Davenport, FL

18d

About The Position

The Operations Supervisor is accountable for contributing to profitable sales growth by driving store merchandise in-stocks, supervising and engaging Operations associates, and driving the execution of operational tasks. The role oversees store operations, stockroom and general operations, team development, and performance standards while supporting customer service and sales.

Requirements

• Minimum of 2 years of retail leadership experience.
• Bachelor's degree or equivalent work experience.

Responsibilities

• Direct the team while moving throughout the store at a fast pace, work with merchandise, and resolve customer issues and concerns professionally.
• Assist with inventory counts and updates to support accurate in-stock information for customers.
• Oversee the RFID process and perform system uploads to ensure accurate stock-ledger updates.
• Lead the door-to-floor merchandise preparation process.
• Manage and engage the pricing and signing team, including promotional price signing, re-ticketing, and re-packaging execution.
• Oversee stockroom processes, work-safety initiatives, facility equipment, and efficient execution of support processes.
• Oversee the cash office and manage receiving, shipping, and logistics involving third-party carriers.
• Train and develop associates; coach in the moment, address performance issues, and partner with Operations associates on training and policy compliance.
• Meet established performance standards, including shrink and safety initiatives, Omnichannel, scheduling efficiency, associate relations, engagement, customer service, profit, productivity, and attendance.
• Hold self and others accountable for results by providing feedback, visibility, and recognition.
• Build positive relationships, communicate effectively with a wide audience, and show respect for different styles.
• Adapt to changing situations, maintain a positive attitude, and coach others through change.
• Take on challenging assignments, act in accordance with beliefs, and address conflict quickly and positively.

Benefits

• Medical, dental, and vision benefits, if eligible.
• Term life insurance, if eligible.
• Paid vacation and holidays, if eligible.
• 401(k) with Company match, if eligible.
• Associate discount on JCPenney merchandise.
• Eligible associates receive eight paid holidays during the calendar year; store hourly associates scheduled to work on a designated holiday receive additional compensation.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager