Operations Supervisor - Nights

Office Depot • Carol Stream, IL

11h

About The Position

The Operations Supervisor is a frontline leader responsible for the day-to-day execution of distribution and/or transportation operations within an assigned facility or satellite area. The role supports internal and external customers, including third-party partners and carriers, through strong communication and customer relationships. It may also support business growth by sharing sales leads with the sales team.

The Supervisor builds and leads a high-performing team by modeling the company’s 5Cs—Commitment, Communication, Collaboration, Creativity, and Customer Focus—and coaching associates to meet quality, safety, and productivity goals. The role is accountable for operational standards and KPIs, evaluates processes and results, and recommends or implements improvements to service, efficiency, cost, workflows, labor balance, and responsiveness to changing business needs. It monitors schedules and adjusts staffing, assignments, and routes according to volume and priorities. Duties may include coordinating, overseeing, and performing activities involving receipt, storage, order fulfillment, loading, and delivery of inventory.

This position is in the Outbound department and pays $60,000–$70,000 per year. The schedule is Wednesday through Saturday, 3:00 PM to 12:30 AM. Three high-volume seasons require extra hours to meet peak volume, and the site operates on most major holidays.

Requirements

• High school diploma or equivalent.
• At least 2 years of experience.
• Experience in a production, logistics, transportation, or business-to-business distribution facility.
• Strong communication and leadership skills.
• Strong knowledge of warehouse and/or transportation operations and procedures.
• Proven decision-making capabilities.
• Ability to manage and motivate employees.
• English language skills.
• Ability to set and manage expectations and observe and monitor work progress.
• Ability to lead through change and deliver coaching and feedback on associate performance.
• Flexibility to meet the needs of the business.

Nice To Haves

• Bachelor’s degree preferred.
• Distribution, transportation, or operations experience preferred.
• Black Belt certification in 5S preferred.
• Dale Carnegie courses preferred.
• Self-motivated and a team player.

Responsibilities

• Supervise receipt, storage, order filling, loading of inventory, and/or transportation activities for a department or small satellite location.
• Monitor and record productivity and accuracy in the assigned area to ensure operational goals and service levels are met.
• Perform hands-on operational tasks as needed, including receipt, storage, order fulfillment, loading, and/or product delivery.
• Recruit, train, and develop a high-performing team.
• Provide input into short-term staffing and coverage planning, including allocating resources based on volume and business needs.
• Conduct performance reviews and ongoing coaching conversations; address performance issues and recognize strong performance.
• Communicate effectively with team members and promote an open, collaborative work environment.
• Promote and enforce a strong safety culture and compliance with safety regulations, SOPs, and company policies.
• Conduct regular safety audits and provide ongoing safety training and reinforcement for associates.
• Maintain strong relationships with internal and external customers.
• Visit external customers as needed to identify potential business opportunities and/or conduct carrier reviews.
• Monitor schedules and proactively adjust staffing, work assignments, and routes based on volume and priority.
• Evaluate processes and results, identify improvement opportunities, and recommend or implement changes to improve service, efficiency, cost, and workflow.
• Perform other duties and responsibilities as assigned to support business needs and organizational objectives.

Benefits

• 401(k)
• Competitive salaries and a benefits package.
• Opportunities to move and grow within the organization.
• May be eligible to participate in an incentive program, paid according to the Incentive Plan terms and conditions.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED