Operations Supervisor - Nights

Office Depot • Carol Stream, IL

1d • $60,000 - $70,000

About The Position

The Operations Supervisor is a frontline leader responsible for daily distribution and/or transportation operations within an assigned facility or satellite area. The role ensures strong service to internal and external customers, including third-party partners and carriers, through effective communication and customer relationships. It may include visiting customers, conducting carrier reviews, and sharing sales leads with the sales team.

The Supervisor recruits, develops, and leads a high-performing team, modeling the company’s 5Cs: Commitment, Communication, Collaboration, Creativity, and Customer Focus. The role coaches associates to meet quality, safety, and productivity goals and is accountable for operational standards and Key Performance Indicators (KPIs).

The Supervisor evaluates processes and results, identifies opportunities to improve service, efficiency, and cost, and recommends or implements workflow changes. They monitor schedules and adjust staffing, assignments, and routes in response to volume and priorities. Responsibilities may include coordinating, overseeing, and performing activities involving receipt, storage, order fulfillment, loading, and delivery of inventory.

The position is in the Outbound department, with a Wednesday through Saturday schedule from 3:00 PM to 12:30 AM. Three high-volume seasons require extra hours to meet peak volume, and the site operates on most major holidays.

Requirements

• High school diploma or equivalent.
• At least 2 years of experience.
• Strong communication and leadership skills.
• Strong knowledge of warehouse and/or transportation operations and procedures.
• Proven decision-making capabilities.
• Ability to manage and motivate employees.
• English language skills.
• Self-motivated and a team player.
• Ability to set and manage expectations and observe and monitor work progress.
• Ability to lead through change and provide critical coaching and feedback on associate performance.
• Flexibility to meet business needs.

Nice To Haves

• Bachelor’s degree preferred.
• Experience in distribution, transportation, or operations preferred.
• Experience in a production, logistics, transportation, or business-to-business distribution facility.
• Black Belt certification in 5S or Dale Carnegie courses preferred.
• Microsoft Office technical competency.

Responsibilities

• Supervise receipt, storage, order filling, inventory loading, and/or transportation activities for a department or small satellite location.
• Monitor and record productivity and accuracy in the assigned area to ensure operational goals and service levels are met.
• Perform hands-on operational tasks as needed, including receipt, storage, order fulfillment, loading, and/or product delivery.
• Recruit, train, and develop a high-performing team.
• Provide input into short-term staffing and coverage plans, including allocating resources based on volume and business needs.
• Conduct performance reviews and ongoing coaching; address performance issues and recognize strong performance.
• Communicate effectively with team members and foster an open, collaborative work environment.
• Promote and enforce safety regulations, standard operating procedures, and company policies.
• Conduct safety audits and provide ongoing safety training and reinforcement.
• Maintain strong relationships with internal and external customers.
• Visit external customers as needed to identify business opportunities and/or conduct carrier reviews.
• Evaluate operational processes and results, recommending and implementing improvements to service, efficiency, cost, workflows, labor balance, staffing, work assignments, and routes.
• Perform other duties as assigned to support business needs and organizational objectives.

Benefits

• 401(k)
• Competitive salaries and a benefits package.
• Opportunities to move and grow within the organization.
• May be eligible to participate in an incentive program, subject to the Incentive Plan terms and conditions.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED