About The Position

The Operations Supervisor provides leadership at a single warehouse location, directing individual contributors and hourly employees to meet customer requirements and Penske’s goals and objectives. The role oversees daily activities such as trailer loading and unloading, cross-docking, and customer service operations, while managing workforce and equipment scheduling and ensuring service and cost objectives are met. The supervisor may make corrective-action and disciplinary decisions up to the written-warning level, participate in hiring, and attend customer meetings as needed. This position is responsible for people leadership, warehouse operations, financial controls, safety, customer experience, continuous improvement, and effective use and maintenance of warehouse equipment. The schedule is Tuesday through Saturday, 3:00 p.m. to 11:30 p.m., with flexibility required to support business needs. The supervisor is bonus eligible based on individual and location performance.

Requirements

  • 2–4 years of related functional experience.
  • High school diploma or equivalent.
  • Strong written and oral communication skills and active listening ability.
  • Advanced computer skills, including Microsoft Word, Excel, Outlook, and PowerPoint.
  • Demonstrated ownership and responsibility to run the operation with a sense of urgency.
  • Ability to build rapport and relationships with associates and external customers at all levels.
  • Effective time-management and organizational skills.
  • Ability to manage problems and make decisions independently.
  • Ability to drive process improvement and lead change.
  • Regular, predictable, full attendance.
  • Willingness to travel as necessary and work the required schedule at the specified location.
  • Completion of the Penske employment application and submission to a background investigation, including past employment, education, and criminal history, and drug screening.
  • Ability to read, communicate verbally and/or in writing, remember and analyze information, and understand instructions or guidelines.
  • Ability to stand, walk, sit, use hands to touch, handle, and feel, reach with hands and arms, and occasionally lift or move up to 25 lb/12 kg.
  • Vision abilities including close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.

Nice To Haves

  • Bachelor’s degree preferred.
  • Experience with an inventory management system preferred.

Responsibilities

  • Train and develop supervisors and associates, ensuring they understand how their work supports customer objectives.
  • Communicate specific, measurable performance standards to employees.
  • Interview hourly associates and recommend candidates for hire.
  • Monitor attendance, productivity, and performance; coach and counsel associates.
  • Engage and motivate associates through team accomplishments and recognition.
  • Supervise customer service, freight loading and unloading, dispatch, documentation, and procedure control.
  • Conduct team meetings and assist with training new associates.
  • Evaluate and recommend work-method changes to improve warehouse productivity.
  • Provide coverage for operational duties when associates are absent or using time off.
  • Maintain working knowledge of site operating systems to ensure compliance and resolve exceptions.
  • Complete required records and reports accurately and on time.
  • Ensure compliance with financial policies and procedures, including inventory accuracy and control, returns, and damages.
  • Manage associate work hours and activities to limit overtime and meet or exceed productivity targets.
  • Align daily management and associate activities with the location safety strategy.
  • Provide safety communication, training, feedback, and direction; conduct safety observations.
  • Ensure compliance with applicable regulatory requirements and company policies and procedures.
  • Understand customer goals and work to meet or exceed expectations; communicate Penske’s commitment to helping customers achieve their objectives.
  • Identify opportunities for continuous improvement.
  • Plan assignments for effective use of warehouse equipment and ensure associates understand safe, efficient equipment operation.
  • Coordinate with vendors to maintain equipment.
  • Complete other projects and tasks as assigned by the manager.

Benefits

  • Bonus eligibility based on individual and location performance.
  • Excellent benefits plan for associates and their families; specific benefits are not listed in the posting.
  • $5,000 sign-on bonus.
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