Superviseur(e) des opérations/ Operations Supervisor

IDEXX•Montreal, QC

2d•CA$75,000•Hybrid

About The Position

As an Operations Supervisor at IDEXX, you will be a people leader at one of the largest veterinary diagnostic companies in the world. In this role, you will oversee personnel and work across two of IDEXX's Quebec, Canada laboratories. You will be a key contributor at one of the largest veterinary diagnostic companies in the world, joining a fast-paced work environment that encourages teamwork, quality, and offers opportunities for personal growth. This is a full-time role with excellent day-one benefits. IDEXX reference laboratories is a global network united by a shared commitment to enhancing pet care where the true strength in our name is the people behind it, including this role. Our reference laboratories make it possible for our customers to discover more with our unrelenting commitment to innovation, personalized support, guidance, and expertise, while providing the most complete and advanced menu of diagnostic tests along with technology and tools. The focus on enhancing the lives of people and pets, starts with our own employees and empowering them to achieve their goals, focusing on continuous improvement, and supporting the strong collaboration and inclusiveness that exist in our team.

Requirements

Fluent in both the French and English languages (written, spoken, etc.).
Directly supervised 5+ employees in a fast-paced and/or high-volume work environment.
Operations leadership experience from any industry required.
Thrive in a fast-paced, high-volume, innovative work environment.
Passionate about people leadership.
Excited about the opportunity to use skills and abilities in promoting the health and well-being of animals.
Can work a full-time schedule that may vary slightly based on business needs.
Able to meet the physical requirements that go with working in a lab: standing and sitting for extended periods of time, phone & computer use, extended reach, lifting up to 50lb, and specific vision ability – close, color, depth perception, and ability to adjust focus.
Potential exposure to biohazards, agents known to cause zoonotic diseases, and hazardous chemicals.

Nice To Haves

Knowledge of human clinical or veterinary testing and procedures.
Experience working in a laboratory.
Experience setting up, running, reading lab tests, and operating laboratory equipment (microscopes and/or clinical diagnostic analyzers).

Responsibilities

Oversee Laboratory Technicians performing work in a variety of clinical departments.
Leverage passion for coaching and developing employees, and helping them reach business goals and their full potential.
Organize staff schedules, coordinate workflow, and oversee costs and metrics.
Problem-solve every day, from trouble-shooting diagnostic analyzers to resolving situational workflow and turnaround time challenges.
Act as a business leader and a people leader for the lab and the line of business.
Bring passion and enthusiasm for teamwork, success, innovation and excellence to the role, every day.
Using automated analyzers, microscopes, and other laboratory diagnostic tools to perform analyses and tests that diagnose animal illnesses, injuries, and diseases in support of veterinarian animal treatment.
Performing diagnostic tests on blood, urine, fecal, or pet biopsy samples.
Setting up and running lab tests and reading and releasing results according to SOPs (Standard Operating Procedures).