Operations Supervisor - Westin Gwinnett Hotel - (Full-time) $18 an hr.

AAA Parking • Duluth, GA

20h • Onsite

About The Position

AAA Parking is seeking a professional, service-minded Operations Supervisor to oversee daily valet operations at the Westin Gwinnett Hotel in Duluth, Georgia. The supervisor leads the valet team, coordinates shift activities, and helps deliver a prompt, safe, and exceptional guest experience from arrival through departure. The role involves hands-on guest assistance and coordination with hotel staff in a fast-paced hospitality environment.

The position is full-time and pays $18 per hour. Work hours and days vary according to location needs. Availability to work nights, weekends, holidays, and special events is required. The role includes standing, walking, bending, and moving throughout shifts; working outdoors in varying weather; and lifting or carrying luggage and other items as needed.

Requirements

• Must be at least 18 years of age.
• Must have a valid driver’s license and maintain an acceptable driving record.
• Strong guest-service, communication, and problem-solving skills, including the ability to resolve service concerns professionally.
• Ability to safely operate a variety of vehicles, including automatic-transmission vehicles.
• Ability to lead by example, delegate duties, and train and coach valet team members.
• Ability to prioritize competing demands, exercise sound judgment, and remain calm and professional in a fast-paced environment.
• Strong organization and attention to detail, including the ability to maintain accurate shift records and use valet or parking systems.
• Availability to work nights, weekends, holidays, and special events as business needs require.
• Ability to stand, walk, bend, and move throughout the shift and work outdoors in varying weather conditions.
• Ability to lift and carry guest luggage and other items as needed.
• Ability to maintain a clean, polished, and professional appearance.
• Ability to reinforce safety procedures, safeguard guest vehicles and keys, and follow applicable cash-handling and incident-reporting procedures.
• Ability to successfully complete required background and driving-record checks.

Nice To Haves

• Previous valet, parking operations, or hospitality experience is preferred.
• Supervisory or team lead experience is preferred.
• Ability to operate manual-transmission vehicles is preferred.

Responsibilities

• Lead the valet team in providing prompt, courteous service to arriving and departing guests.
• Address guest questions and service concerns professionally and escalate unresolved matters to management.
• Monitor vehicle retrieval times, guest queues, and service delivery to keep arrivals and departures moving efficiently.
• Ensure team members accurately communicate parking procedures, rates, and hotel information.
• Coordinate guest assistance and keep accessible routes and loading areas clear; assist with greeting guests, luggage, and valet service during peak periods.
• Verify valet ticketing, vehicle condition checks, and vehicle location records.
• Direct parking and vehicle retrieval, staging, and traffic flow to support safe and efficient operations.
• Monitor key control and ensure vehicles are released only after established guest verification procedures.
• Review shift tickets, parking transactions, and cash-handling records where applicable, and report discrepancies to management.
• Model and reinforce AAA Parking’s appearance, conduct, and guest-service standards.
• Keep the valet stand, drive lanes, parking areas, and equipment clean, organized, and service-ready.
• Assign shift duties, coordinate breaks and coverage, and adjust team deployment based on occupancy, events, and guest demand.
• Conduct shift briefings, train and coach team members, communicate operational updates, and manage shift handoffs.
• Coordinate with hotel front desk, bell services, security, and management; promptly report staffing needs and operational concerns.
• Reinforce safe driving, vehicle handling, key security, and pedestrian safety procedures.
• Respond to accidents, injuries, vehicle damage, and security concerns; notify management and complete required incident documentation.
• Inspect valet areas and equipment, address immediate hazards within the role’s authority, and escalate maintenance or safety issues.
• Maintain a polished, professional appearance and represent AAA Parking and its hotel partner professionally.

Benefits

• Opportunity to build a career in a dynamic hospitality environment.
• Opportunity to lead and support a team while developing hospitality and operational leadership skills.
• Opportunity to work alongside the Westin Gwinnett Hotel team.
• AAA Parking is a family-operated company with more than 65 years of parking-industry experience.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed