Operations Supervisor - Union Station Hotel - (Flexible Days) $17.00 an hr.

AAA Parking•St. Louis, MO

4d•Onsite

About The Position

AAA Parking is seeking a professional, service-minded Operations Supervisor to oversee daily valet operations at the St. Louis Union Station Hotel in St. Louis, Missouri. The supervisor leads the valet team, coordinates shift activities, and helps provide guests with prompt, courteous service from arrival through departure. The role includes guest-service support, vehicle and valet-ticket oversight, team coaching, coordination with hotel departments, and attention to safety and security. Hours and days vary according to location needs, and the position may require work on nights, weekends, holidays, and special events.

Requirements

Must be at least 18 years old.
Must have a valid driver's license and maintain an acceptable driving record.
Ability to safely operate a variety of vehicles, including automatic vehicles; manual-transmission ability is preferred.
Strong guest-service, communication, and problem-solving skills, including the ability to resolve service concerns professionally.
Ability to lead by example, delegate duties, and train and coach valet team members.
Ability to prioritize competing demands, exercise sound judgment, and remain calm and professional in a fast-paced environment.
Strong organization and attention to detail, including the ability to maintain accurate shift records and use valet or parking systems.
Availability to work nights, weekends, holidays, and special events as business needs require.
Ability to stand, walk, bend, and move throughout the shift and work outdoors in varying weather conditions.
Ability to lift and carry guest luggage and other items as needed.
Ability to reinforce safety procedures, safeguard guest vehicles and keys, and follow applicable cash-handling and incident-reporting procedures.
Ability to successfully complete any required background and driving-record checks.

Nice To Haves

Previous valet, parking operations, or hospitality experience.
Previous supervisory or team lead experience.
Ability to operate manual-transmission vehicles.

Responsibilities

Lead the valet team in providing prompt, courteous service to arriving and departing guests.
Respond professionally to guest questions and service concerns, escalating unresolved matters to management.
Monitor vehicle retrieval times, guest queues, and service delivery to keep arrivals and departures moving efficiently.
Ensure team members accurately communicate parking procedures, rates, and hotel information.
Coordinate guest assistance and keep accessible routes and loading areas clear.
Assist with greeting guests, luggage, and valet service during peak periods.
Verify valet ticketing, vehicle condition checks, and vehicle location records.
Direct parking and retrieval activities, vehicle staging, and traffic flow.
Monitor key control and ensure vehicles are released only after established guest verification procedures.
Review shift tickets, parking transactions, and cash-handling records where applicable, and report discrepancies to management.
Lead by example and reinforce company appearance, conduct, and guest-service standards.
Keep the valet stand, drive lanes, parking areas, and equipment clean, organized, and ready for service.
Assign shift duties, coordinate breaks and coverage, and adjust team deployment to occupancy, events, and guest demand.
Conduct shift briefings, train and coach team members, communicate operational updates, and coordinate shift handoffs.
Coordinate with hotel front desk, bell services, security, and management; report staffing needs and operational concerns promptly.
Reinforce safe driving, vehicle handling, key security, and pedestrian safety procedures.
Respond to accidents, injuries, vehicle damage, and security concerns; notify management and complete required incident documentation.
Inspect valet areas and equipment, address immediate hazards within the role’s authority, and escalate maintenance or safety issues.
Represent AAA Parking and its hotel partner professionally.
Maintain a clean, polished, and professional appearance.