Operations Supervisor - Loews Atlanta Hotel - (Full-time / Flexible Hours / Flexible Days) $18.00 an hour

AAA Parking • Atlanta, GA

4d • Onsite

About The Position

AAA Parking is hiring an Operations Supervisor for the Valet Department at the Loews Atlanta Hotel in Atlanta, Georgia. The supervisor oversees daily valet operations, guides the team, and supports an exceptional guest experience from arrival through departure. This is a hands-on leadership role in a fast-paced hospitality environment, with hours and days varying according to location needs. The listed pay is $18.00 an hour.

The supervisor leads guest-service and vehicle-handling activities, coordinates staffing and shift coverage, and works with hotel teams to keep operations safe and efficient. The role also includes coaching team members, monitoring records and transactions, maintaining service areas, and responding to operational or safety concerns. Work may take place outdoors in varying weather conditions and may require nights, weekends, holidays, and special events.

Requirements

• Must be at least 18 years of age.
• Must have a valid driver’s license and maintain an acceptable driving record.
• Ability to safely operate a variety of vehicles, including automatic and preferably manual-transmission vehicles.
• Strong guest-service, communication, and problem-solving skills, including the ability to resolve service concerns professionally.
• Ability to lead by example, delegate duties, and train and coach valet team members.
• Ability to prioritize competing demands, exercise sound judgment, and remain calm and professional in a fast-paced environment.
• Strong organization and attention to detail, with the ability to maintain accurate shift records and use valet or parking systems.
• Ability to work nights, weekends, holidays, and special events as business needs require.
• Ability to stand, walk, bend, and move throughout the shift and work outdoors in varying weather conditions.
• Ability to lift and carry guest luggage and other items as needed.
• Ability to maintain a clean, polished, and professional appearance.
• Ability to reinforce safety procedures, safeguard guest vehicles and keys, and follow applicable cash-handling and incident-reporting procedures.
• Ability to successfully complete required background and driving-record checks.

Nice To Haves

• Previous valet, parking operations, or hospitality experience is preferred.
• Previous supervisory or team lead experience is preferred.
• Ability to safely operate manual-transmission vehicles is preferred.

Responsibilities

• Lead the valet team in providing prompt, courteous service to arriving and departing guests.
• Address guest questions and service concerns professionally, escalating unresolved matters to management.
• Monitor vehicle retrieval times, guest queues, and service delivery to keep arrivals and departures moving efficiently.
• Ensure team members accurately communicate parking procedures, rates, and hotel information.
• Coordinate guest assistance and keep accessible routes and loading areas clear; assist with guest greetings, luggage, and valet service during peak periods.
• Verify valet ticketing, vehicle condition checks, and vehicle location records.
• Direct parking and vehicle retrieval, staging, and traffic flow to support safe and efficient operations.
• Monitor key control and ensure vehicles are released only through established guest-verification procedures.
• Review shift tickets, parking transactions, and cash-handling records where applicable, and report discrepancies to management.
• Reinforce AAA Parking’s appearance, conduct, and guest-service standards; maintain clean, organized valet stands, drive lanes, parking areas, and equipment.
• Assign shift duties, coordinate breaks and coverage, and adjust team deployment to occupancy, events, and guest demand.
• Conduct shift briefings; train and coach team members on service procedures; communicate operational updates and shift handoffs.
• Coordinate with hotel front desk, bell services, security, and management, and promptly report staffing needs and operational concerns.
• Reinforce safe driving, vehicle-handling, key-security, and pedestrian-safety procedures.
• Respond to accidents, injuries, vehicle damage, and security concerns; notify management and complete required incident documentation.
• Inspect valet areas and equipment, address immediate hazards within authority, and escalate maintenance or safety issues.

Benefits

• Career-building opportunity in a dynamic hospitality environment
• Opportunity to develop hospitality and operational leadership skills
• Work alongside the Loews Atlanta Hotel team
• AAA Parking is a family-operated company with more than 65 years of parking-industry experience

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed