Branch Operations Supervisor- Commercial Insurance (Remote)
About The Position
The Operations Supervisor – Commercial Lines provides direct leadership and day-to-day oversight of Account Management staff within the branch. The role guides team performance, ensures compliance with established processes and procedures, maintains service excellence, supports staff development, and strengthens operational efficiency. It also serves as a senior-level resource for complex client service needs and manages an assigned book of business. The position is remote for Florida residents or candidates with Florida insurance experience, and is limited to the Eastern or Central time zones. The role supports the Longwood, Florida branch. Employees living within 50 miles of a branch may be required to work onsite in a hybrid capacity when business needs require it. Remote employees must have a dedicated, distraction-free workspace; remote work is not a substitute for childcare, elder care, or other personal responsibilities during working hours.
Requirements
- 10 or more years of industry experience, or 7 or more years of sales, marketing, or relationship management experience.
- Thorough knowledge of insurance brokerage and client needs.
- Required active licensing.
- Strong analytical, problem-solving, and decision-making skills.
- Exceptional customer service, communication, multitasking, and organizational skills.
- Proficiency in Microsoft Office, including Outlook, Word, and Excel.
- High school diploma or equivalent.
Nice To Haves
- Professional designations preferred.
Responsibilities
- Monitor productivity, efficiency, quality, and service standards.
- Promote IOA culture and support team engagement.
- Support ongoing staff training and development.
- Develop future branch operations leaders through succession planning.
- Lead Account Management staff and provide coaching and guidance.
- Ensure compliance with HR policies and processes.
- Participate in hiring, interviewing, and onboarding.
- Deliver performance evaluations and maintain transparent communication with leadership.
- Assign and balance workloads to ensure service continuity.
- Implement and enforce operational processes and best practices.
- Monitor and interpret performance data and take action as needed.
- Maintain accurate data across agency and carrier systems.
- Manage an assigned book of business.
- Serve as a subject matter expert for coverage and service questions.
- Manage client relationships and support renewals and service needs.
- Oversee policy administration, placement, billing, claims support, and documentation accuracy.
- Lead or support the full renewal and new business process.
- Deliver excellent service and proactively anticipate client needs.
- Stay updated on company policies and procedures.
- Demonstrate integrity and leadership in championing IOA values.
Benefits
- Competitive salaries and bonus potential.
- Company-paid health insurance.
- Paid holidays, vacations, and sick time.
- 401(k) with employer match.
- Professional growth and career progression opportunities.
- Respectful culture and work/family life balance.
- Community service commitment.
- Supportive teammates and a rewarding work environment.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
