Branch Operations Supervisor- Commercial Insurance (Remote)
About The Position
The Operations Supervisor – Commercial Lines provides direct leadership and day-to-day oversight of branch Account Management staff. The role guides team performance, ensures compliance with established processes and procedures, maintains service excellence, supports staff development, and strengthens operational efficiency. It also serves as a senior-level resource for complex client service needs and manages an assigned book of business. The position is remote for Florida residents or candidates with Florida insurance experience, and is limited to Eastern or Central Time Zones. Longwood, Florida is the supporting branch. Employees living within 50 miles of a branch may be required to work onsite in a hybrid capacity when business needs require it. Remote employees must have a dedicated, distraction-free workspace.
Requirements
- At least 10 years of industry experience, or at least 7 years of sales, marketing, or relationship management experience.
- Thorough knowledge of insurance brokerage and client needs.
- Active insurance licensing is required.
- Strong analytical, problem-solving, and decision-making skills.
- Exceptional customer service, communication, multitasking, and organizational skills.
- Proficiency in Microsoft Office, including Outlook, Word, and Excel.
- High school diploma or equivalent.
Nice To Haves
- Professional insurance designations are preferred.
Responsibilities
- Monitor productivity, efficiency, quality, and service standards.
- Promote company culture and support team engagement.
- Support ongoing staff training and development and develop future branch operations leaders.
- Lead Account Management staff, providing coaching and guidance.
- Ensure compliance with HR policies and processes.
- Participate in hiring, interviewing, and onboarding.
- Deliver performance evaluations and maintain transparent communication with leadership.
- Assign and balance workloads to ensure continuity of service.
- Implement and enforce operational processes and best practices.
- Monitor and interpret performance data and take action as needed.
- Maintain accurate data across agency and carrier systems.
- Manage an assigned book of business.
- Serve as a subject matter expert for coverage and service questions.
- Manage client relationships and support renewals and service needs.
- Oversee policy administration, placement, billing, claims support, and documentation accuracy.
- Lead or support the full renewal and new business process.
- Deliver excellent service and proactively anticipate client needs.
- Stay current on company policies and procedures.
- Demonstrate integrity and leadership while championing company values.
Benefits
- Competitive salaries and bonus potential
- Company-paid health insurance
- Paid holidays, vacations, and sick time
- 401(k) with employer match
- Professional growth and career progression opportunities
- Respectful culture and work/family life balance
- Community service commitment
- Supportive teammates and a rewarding work environment
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
