Operations Supervisor

CVS Health•West Valley City, UT

1d•$17 - $26

About The Position

The Operations Supervisor supports the CVS Store Management team in planning and driving store execution and performance while building consumer loyalty through excellent customer service. When no manager is onsite, the supervisor leads the store and supervisory staff, keeps store operations running smoothly, and ensures completion of opening and closing procedures. The role supervises and communicates with store crews, assists customers and handles customer relations in accordance with company policy, provides colleagues with personalized service feedback and coaching, maintains customer and patient confidentiality, and supports merchandise pricing, stocking, displays, signage, and inventory for weekly, promotional, seasonal, and off-shelf merchandise. This is a full-time position with anticipated weekly hours of 30. The schedule is flexible and may include early morning, overnight, and weekend shifts; overtime and responding to urgent store issues may be needed. The typical pay range is $17.00–$26.00 per hour. The position is eligible for benefits including medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.

Requirements

Deductive reasoning ability, analytical skills, and computer skills.
Advanced communication, supervision, and influencing skills.
Ability to work a full-time flexible schedule, including some early morning, overnight, and weekend shifts.
Ability to work overtime as needed and respond to urgent issues at the store.

Nice To Haves

Experience as a retail supervisor.
High school diploma or equivalent preferred, but not required.

Responsibilities

Work effectively with store management and store crews.
Supervise store crew by assigning, directing, and following up on activities.
Communicate information effectively to and from store management and crews.
Assist customers with questions, problems, and complaints.
Promote CVS customer service culture by greeting customers, offering help, and thanking them.
Handle customer relations issues in accordance with company policy and promote a positive shopping experience.
Provide colleagues with personalized customer service feedback and coaching.
Maintain customer and patient confidentiality.
Price merchandise and stock shelves.
Support planning and execution of displays, signage, and inventory for weekly, promotional, and seasonal merchandise.
Support planning, execution, and maintenance of off-shelf merchandise displays.
Lead the store and supervisory staff when no manager is onsite.
Ensure store operations run smoothly and opening and closing procedures are completed.