Operations Supervisor

CVS Health • Kansas City, MO

1d

About The Position

An Operations Supervisor supports the CVS Store Management team in planning and driving store execution and performance while building consumer loyalty through excellent customer service. When no manager is onsite, the Operations Supervisor leads the store and supervisory staff, ensures smooth store operations, and oversees completion of opening and closing procedures. The role is full-time, with a typical schedule of 40 hours per week, and requires schedule flexibility, including some early morning, overnight, and weekend shifts, overtime as needed, and responding to urgent store issues.

Requirements

• Deductive reasoning ability, analytical skills, and computer skills.
• Advanced communication, supervision, and influencing skills.
• Ability to work a full-time flexible schedule, including some early morning, overnight, and weekend shifts.
• Ability to work overtime as needed and respond to urgent store issues.
• High school diploma or equivalent preferred, but not required.

Nice To Haves

• Experience as a retail supervisor.

Responsibilities

• Work effectively with store management and store crews.
• Supervise store crew by assigning, directing, and following up on activities.
• Communicate information effectively to and from store management and crews.
• Assist customers with questions, problems, and complaints.
• Promote CVS customer service practices, including greeting customers, offering help, and thanking them.
• Handle customer relations issues in accordance with company policy and promote a positive shopping experience.
• Give colleagues personalized customer service feedback and coaching.
• Maintain customer and patient confidentiality.
• Price merchandise and stock shelves.
• Support planning and execution of displays, signs, and inventory for weekly, promotional, and seasonal merchandise.
• Support planning, execution, display, and maintenance of off-shelf merchandise.
• Lead store and supervisory staff when a manager is not onsite, keep store operations running smoothly, and ensure opening and closing procedures are completed.

Benefits

• Medical coverage
• Dental coverage
• Vision coverage
• Paid time off
• Retirement savings options
• Wellness programs
• Other resources supporting colleagues' physical, emotional, and financial well-being, based on eligibility

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED