Operations Supervisor - Order and Customer Service

Kodiak Interiors Group•Phoenix, AZ

4d•$55,000 - $70,000•Onsite

About The Position

The Operations Supervisor-Order Services provides streamlined, single point of contact communication efficiency between our customers and several operations teams. They oversee a team of Order and Customer Service Representatives, ensuring the Arizona Appliance and Home brand is synonymous with excellent quality and service.

Requirements

A minimum 2 years of management/supervisor experience
Fundamental PC skills, especially knowledgeable in Outlook, Excel, Teams and Word.
Excellent organizational, time-management and decision-making skills.
World class leadership and communication skills, with the ability to adapt to a variety of audiences.
The ability to develop, implement and assess performance metrics.

Nice To Haves

Previous experience supervising remote teams.

Responsibilities

Follow and enable a culture where Arizona Home and Appliance Core Values come to life.
Effectively supervises and leads a team, serving as the main point of communication between them and the Operations Manager.
Executes business strategy provided by company leadership.
Assists Operations Manager in establishing performance standards, recommending, and implementing changes, along with feedback on strategy effectiveness.
Develops and maintains effective business relationships with Appliance Leadership.
Proactively identifies and addresses scheduling conflicts, delays, and issues promptly to minimize disruptions to project timelines.
Responsible for training, coaching and performance management (including one on ones) for direct reports.
Works with Operations Manager to drive productivity, accountability and assists in corrective action when appropriate.
Conduct regular audits of the ticketing system, closing out completed requests and reminding team members if they have something open.
Guide team members and sales department with questions regarding already replaced orders.
Proactively helps team members handle upset customers, maintaining effective de-escalation between all parties.