Customer Service and Operations Representative

Crossway • Wheaton, IL

21h • Onsite

About The Position

A dedicated customer service and operations representative must handle customer-facing duties as well as general operations tasks. The ideal candidate is familiar with Excel, has excellent communication and multitasking skills, a positive attitude, is a self-starter, and has a strong work ethic. Candidates should be resourceful and proactive in addressing issues as they arise, and able to prioritize and manage time effectively. This is an on-site position.

Requirements

• People-oriented with excellent communication skills
• Customer service experience
• Proficient in Microsoft Office, particularly Excel
• Strong attention to detail and the ability to analyze information, maintain accuracy, and support process improvements.
• Organized, self-motivated, and good time management skills

Nice To Haves

• BA in Business Administration or related field preferred
• Commitment to the Crossway publishing ministry and vision, as summarized in the following statement of purpose: By God’s grace: (a) to bring men, women, and children to Christ as their Lord and Savior; (b) to help individual Christians and the church grow in knowledge and understanding of the Bible and the Christian life; (c) to bear witness to God’s Truth, Beauty, and Righteousness, and the Lordship of Christ in every area of life; and (d) to glorify our Lord and Savior Jesus Christ in every way.
• Candidates should demonstrate a love for God’s word and his church.
• They should be committed to an evangelical, historic Reformation understanding of the Bible, the gospel, and Christian doctrine.
• They should have a genuine faith in Jesus Christ as their Lord and Savior and be an active participant in a local church.
• Candidates should demonstrate a pleasing personal demeanor with a servant’s heart.

Responsibilities

• Handle customer inquiries over the phone and via email.
• Work with customers in resolving complaints and problems.
• Maintain accurate customer, order, and account data in Business Central to ensure quality, consistency, and completeness.
• Review transactions and records for accuracy, identify discrepancies, and take corrective action.
• Provide feedback on current processes, systems, and workflows to identify opportunities to improve efficiency, data integrity, and Customer experience.
• Document issues, both technical and operational, consistently.
• Learn new areas of technology in which our products are offered.
• Handle overflow of internet orders as needed.
• Process mail orders as needed.
• Take incoming orders over the phone as needed.
• Issuing Credits and processing returns paperwork as needed.
• Cover the reception area as needed.
• Perform related and/or special work as assigned.

Benefits

• Comprehensive medical, dental, and vision plans for full time employees after 30 days of employment with employer contribution to costs
• Three medical plan options available with monthly premium costs for a family from $125-$300
• Life, long term, and short term disability insurance for full time employees paid by company
• Additional voluntary life insurance offerings paid by employee
• Paid vacation and illness days for full time employees (part time employees PTO accrual based on hours worked.)
• 11 paid holiday for full time employees (part time employees holiday pay dependent on schedule)
• Participation in retirement plan including 25% company match of up to $1,500 for full time and part time employees (temporary employees not eligible.)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level