Customer Service & Operations Representative

Metal Exchange • Moulton, AL

3d • $46,075 - $57,861 • Onsite

About The Position

Consider joining the Metal Exchange family as a Customer Service & Operations Representative in our Moulton, AL location. The Customer Service & Operations Representative plays a key role in providing transportation services, inventory control, bookkeeping, and customer service for our Moulton Scrap Yard location. This position will provide appropriate, consistent, and timely communication with internal and external customers.

Requirements

• High School Diploma required
• Read, write, speak and understand English to 11th grade or above
• Mathematics to 10th grade or above
• 1 year of professional work experience in an office or warehouse administration position
• Moderate to full proficiency in MS Office (Word, Excel) and Outlook
• Must be detail-oriented with an ability to multi-task
• Possesses strong organizational and time management skills
• Serves the customer with excellent customer service/interpersonal skills
• Works with the intention of being team oriented, communicative, and resourceful
• Exemplifies our core values of Safety, Integrity, Caring, and Growth; behaves in a way that models these values
• Ability to work under pressure while maintaining accuracy and professionalism
• Must be eligible to work in the United States; visa sponsorships are not available
• Must be able to pass a pre-employment drug screening and assessment
• Must have regular attendance and be able to work onsite at our Moulton, AL location
• Confidentiality Agreement Required: Yes

Nice To Haves

• Associate's Degree preferred
• Transportation experience is desired
• Inventory control experience is desired

Responsibilities

• Greet customers and give instructions as to how to proceed
• Operate truck scale within State of Alabama guidelines
• Generate, sign and approve RW settlements within MEC requirement
• Build and maintain strong relationships with suppliers and customers
• Provide timely and appropriate customer service to all internal and external customers
• Answer phones and back-up RW settlement
• RW transactions including entry, check signing & customer interaction
• Assist with dispatches for shipments to carriers per customer requirement
• Coordinates and ensures timely and accurate transportation, along with documentation, to/from counterparties as indicated on the contractual agreement
• Proactively arranges and manages carriers to ensure timely pickup and delivery
• Meets with production to determine shipment releases
• Schedules loads with production and transportation vendors, including communicating reschedules as needed
• Creates and records shipment details/documents
• Supports initiating and coordinating pre-shipment inspection (PSI)
• Invoices COD customers for Moulton
• Manages regulations with all CCIC containers and documentation
• Complies with local, state, and governmental regulations
• Ensures accurate inventory transactions involving RW piles, receiver material, and finished goods to allow accurate physical inventories and cost of goods sold
• Supports recording all receiver material into finished goods
• Supports creating finished goods from correct RW piles as required
• Supports physical position management
• Applies appropriate finished goods (cost of goods sold) to proper shipment
• Manages inventory corrections/returns/conversions
• Converts RW unfinished into finished tags
• Collects, copy and tally baler production sheets for cost center report
• Supports the production recap and supporting schedules
• Maintains, balances and publishes(email) check register daily
• Faxes/emails all settlements over $7,000 to Accounting daily
• Files settlements daily
• Sends accounts payable invoices to St. Louis
• Supports miscellaneous accounts payable checking, coding and copying
• Supports logging usage and filling out of appropriate PO log
• Helps manage petty cash
• Supports invoicing for yard sales
• Ensures proper check deposits for payments from COD customers
• Helps with the Scrap Dragon purchasing program for RW
• Occasionally manages purchased of various warehouse and office supplies
• Handles Inbound mail
• Performs other duties as required

Benefits

• Medical, dental and vision insurance
• Disability and life insurance
• 401(k) with matching contribution
• Generous allotment of paid vacation and paid holidays
• Enterprise-wide winter break between Christmas and New Year’s holidays
• Competitive wages plus performance-based bonus opportunities
• Ongoing training and professional development
• Ample opportunity for career growth and advancement
• Paid time off for all new parents
• On-Demand pay via DailyPay
• Robust recognition and reward program
• Community Impact opportunities including additional time off to volunteer and charitable match up to $250 per employee
• Tuition reimbursement
• Complimentary refreshment bar with beverages and snacks
• Employee discount program with hundreds of partner brands
• Wellness incentive program
• Regular employee celebrations and events

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED