Customer Service/Order Analyst

Tremco Construction Products Group•Batavia, OH

About The Position

Key Resin Company, a leading manufacturer of high-performance flooring systems, is looking for a Customer Service Associate / Order Analyst to join our team. We’re not your typical manufacturing company. As a smaller employer, we offer a collaborative, close-knit work environment where you’ll know your coworkers by name and feel valued for your contributions. We take pride in providing excellent benefits, long-term stability, and a strong work/life balance. This is a fantastic opportunity to become part of a stable and growing company with a reputation for quality and customer service. As a Customer Service Associate / Order Analyst, you will play a key role in supporting our customers and internal operations by ensuring accurate order processing and delivering exceptional service.

Requirements

Minimum of 2 years of customer service experience
Strong customer service focus with a sense of urgency
Excellent attention to detail and organizational skills
Ability to manage multiple tasks and priorities simultaneously
Basic math proficiency, including ratios, fractions, and multiplication
Self-motivated with strong problem-solving abilities
Clear and professional written and verbal communication skills
Willingness and ability to learn our products and industry

Nice To Haves

Experience in manufacturing or construction industries is a plus
Accounting knowledge is a plus
SAP / ERP experience preferred

Responsibilities

Provide outstanding customer service to both internal and external customers
Answer incoming phone calls and emails, research issues, and respond in a professional and timely manner
Enter, track, and maintain customer orders with accuracy
Investigate order questions and resolve discrepancies
Place drop-ship purchase orders with vendors
Prepare and send product samples to customers