Order Analyst

Allison Transmission•Indianapolis, IN

5d•Onsite

About The Position

JOIN THE TEAM THAT’S POWERING PROGRESS Building cities. Driving commerce. Fueling Progress. For over 100 years, Allison has powered the vehicles and technology that move our world forward. What powers us? Our employees. From the first person hired by James Allison in 1915 to the thousands across the globe who work for Allison today, we're driving progress everywhere because we employ top talent worldwide. In both the Allison Transmission and Allison Off-Highway Drive and Motion Systems business units, our team strives to Improve the Way the World Works. Learn more about this role and how you can begin driving your career forward!

Requirements

Strong working knowledge of SAP or ability to learn complex transactional systems quickly
Excellent written and verbal communication skills for customer‑facing interactions.
Strong analytical, troubleshooting, and problem‑solving skills.
Ability to collaborate cross‑functionally with Operations, Sales, and Supply Chain teams.
High attention to detail and accuracy in order processing and documentation.
2 years’ experience working in order fulfillment, customer service, supply chain, or related operational roles.
Minimum of Associate’s Degree required

Nice To Haves

Background working with SAP, EDI, or similar business systems preferred.
Bachelor’s degree preferred in logistics, systems, or a related field.

Responsibilities

Act as primary source of input of customer order requirements
Review incoming orders, requests for quotation, and future schedules for acceptability
Review, interpret and process Electronic Data Interchange (EDI) communications
Coordinate build and ship timing and delivery promises with Operations personnel, communicate critical delivery information to customers
Identify, follow-up and expedite missed shipments and past due requirements, provide determination of responsibility for unfulfilled shipments
Coordinate customer freight requirements within SAP and customer web portals to meet customer shipping expectations
Act as primary Allison contact for customers for order and delivery information requests and problem solving related to transmission scheduling, delivery inquiries, lead time and transmission configuration availability
Regularly and proactively inform customers of order status
Interface with Allison sales account managers and sales engineers to ensure that customer concerns regarding eligibility to purchase, part number cross reference, pricing discrepancies and purchase order inconsistencies are addressed
Review requests to ensure compliance with Export Controls, ITAR and EAR requirements
Maintain purchase order records and documentation per Allison procedures
Other duties as assigned