Order Management Analyst

Everpure•Lehi, UT

2d•$86,000 - $130,000•Onsite

About The Position

As an Order Management Analyst, you will be responsible for validating and overseeing the workflow from an executed contract to invoicing for all executed service orders. This role will partner with Deal Desk, Sales, Legal and Collections to ensure all contracts are validated, provisioned, and invoiced to the customer in an accurate and timely manner. This role will allow you to develop and grow your talent and skill-set and you will be supported throughout your career journey at Everpure.

Requirements

3–5 years of experience in order management, billing operations, or a related quote-to-cash function, preferably in a SaaS or subscription-based environment
Hands-on experience with ERP and billing systems such as Salesforce (CPQ, Revenue Cloud) and/or NetSuite; ability to learn and navigate new systems quickly
Strong proficiency in Excel or Google Sheets for data analysis, reconciliation, and reporting
Solid understanding of the end-to-end quote-to-cash process, including contract review, provisioning, billing, and collections
Proven ability to work cross-functionally with Sales, Legal, Deal Desk, Finance, and Revenue teams to resolve issues and drive alignment
High attention to detail with a track record of ensuring accuracy and completeness in billing and order processing, including month/quarter-end close activities
Experience supporting or leading process improvement initiatives within billing or order management workflows
Familiarity with audit support, compliance requirements, and internal controls related to order management
Ability to manage escalations professionally, communicating clearly with both internal stakeholders and external customers
Comfortable working under pressure during peak periods (month-end, quarter-end) with the ability to prioritize effectively

Responsibilities

Daily review and validation of executed sales orders and invoice schedule set up and maintenance accurate customer subscriptions as customers continue to grow and expand and upgrade their products.
Ensure provisioning of customer accounts, timely and accurately, for initiation of customer services by setting up customer subscriptions and expansions in the accounting system and relaying information to the technical provisioning team.
Perform month end completeness and accuracy checks to ensure all service orders are accounted for and properly invoiced.
Partner with the manager to implement best practices and process improvements to scale the billing function to support growth and new products.
Assist with audit support by providing detailed analysis on past service orders and provide process enhancement recommendations to protect our processes from compliance deficiencies.
Partner with Sales, Deal Desk, Legal and Revenue teams for contract and sales order accuracy to ensure timely and accurate billing/invoicing.
Work with other teams to investigate inefficiencies within the quote-to-cash department and provide enhancements to end-to-end processes.
Support escalations and work directly with internal business partners and customers to resolve order management and billing.
Oversee and review credit memo requests and escalate appropriately.
Support increased workload and additional hours when required (i.e. month/quarter-end)
Provide testing support and subject matter expertise as an integral role in cross-functional system enhancements and other one time projects.