Order Management Analyst

Pure Storage•Lehi, UT

1d•Onsite

About The Position

As a Senior Analyst, Order Management, you will secure the critical bridge between contract execution and revenue realization by ensuring all customer subscriptions are accurately validated, provisioned, and invoiced. In this high-impact role, you will collaborate deeply with Deal Desk, Sales, Legal, and Collections to accelerate our quote-to-cash velocity. Your mission is to scale our global billing operations, turning complex contract structures into seamless, reliable customer expansions.

Requirements

Order Management & Subscription Expertise: Proven capability navigating the end-to-end quote-to-cash lifecycle, contract reviews, and invoicing architectures within a SaaS or subscription-based environment.
Technical Systems Mastery: Hands-on proficiency utilizing advanced ERP and billing systems—specifically Salesforce (CPQ, Revenue Cloud) and NetSuite—alongside expert-level capabilities in data reconciliation and reporting using Excel or Google Sheets.
Cross-Functional Collaboration & Resolution: Strong background collaborating with Deal Desk, Sales, Legal, and Finance teams to resolve complex billing escalations and drive alignment during high-pressure, peak operational periods like month- and quarter-end close.
Process Improvement & Audit Readiness: A track record of identifying workflow inefficiencies, supporting internal controls, and implementing process enhancements to support rapid organizational scaling.

Responsibilities

Own the Quote-to-Cash Workflow: Validate executed sales orders and establish accurate subscription billing schedules, directly protecting revenue integrity and ensuring customers experience seamless account expansions.
Drive Service Provisioning: Sync with technical provisioning teams to initiate and expand customer services accurately and timely within the accounting ecosystem.
Champion Financial Accuracy & Compliance: Lead month-end completeness checks, minimize billing variances, and provide analytical audit support to protect Everpure's operational compliance.
Optimize Billing Systems & Scalability: Partner with cross-functional teams to identify system inefficiencies, test enhancements, and implement process improvements that scale the billing function for new product rollouts.