Work Order Analyst
About The Position
The Work Order Analyst is responsible for ensuring the accuracy, completeness, and policy adherence of work order data prior to closing the work order. This position supports data integrity efforts by reviewing submitted work orders, identifying discrepancies, and communicating with relevant teams to resolve issues. The Work Order Analyst is responsible for ensuring all discrepancies that prohibit a complete and accurate work order are corrected prior to closing a work order. This is a remote position with preference for candidates in Eastern Standard Time (EST) or a flexible schedule.
Requirements
- High School diploma or GED
- Minimum of two (2) years of administrative or data entry experience
- Strong data entry and documentation skills with high attention to detail and deadlines
- Ability to effectively work within a decentralized / highly autonomous business model both collaborating as a team member and working independently.
- Highly motivated, efficient, and works successfully in a fast-paced environment involving large amounts of data.
- Proficiency with Outlook, Excel and Word.
- Ability to communicate effectively across multiple levels of the organization
- Ability to work with sensitive and confidential information
- Demonstrates ethics and integrity, with clear understanding and adherence to ethical principles, company values, Code of Ethics, and policies.
- Active and valid Driver’s License
Nice To Haves
- Relevant industry and leadership experience preferred
- Audit experience is a plus
- Existing Yardi knowledge is a bonus
Responsibilities
- Reviews and validate Tech Complete work orders for accuracy, completeness, and adherence to company policies.
- Audit work order data against defined requirements based on work order type. This includes ensuring all work order fields are completed and accurate, labor records are correct, required attachments are present, vendor documentation is included when applicable, related inspections are completed and documented, and validating environmental sign-off is complete when applicable.
- Identify missing or inconsistent information and notate discrepancies for site correction.
- Monitor tracking system for new work orders requiring review.
- Monitor for work orders resubmitted after site corrective action and audit against original criteria again.
- Place complete and accurate work orders in Work Complete status.
- Identify and escalate recurring compliance failures to leadership for corrective action.
- Consistently meet or exceed efficiency and accuracy targets, which serve as key performance indicators for this position.
- Participate in periodic training and development sessions to enhance accuracy, improve process efficiency, and stay aligned with evolving policies and procedures.
Benefits
- Discretionary bonuses
- Medical and Dental Insurance 1st of the month following employment
- Health, Flexible Spending and Dependent Care Accounts
- Company paid life insurance
- 401K plan with employer matching
- Robust PTO to include, sick, floating holidays, vacation, and personal days
- 2 Volunteer Days per year
- Company paid short-term and long- term disability, parental leave.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
