Work Order Technician, Senior

Cobb County Government • Water Department Marietta, GA

3d • Onsite

About The Position

The purpose of this classification is to assign, track, and process work requests and to provide routine administrative support for an assigned department. This class requires more work experience, and also works independently, assisting with training new work order technicians.

Requirements

• High School Diploma or GED required
• supplemented by two years of work experience in administrative or clerical support or related field.
• Tasks require the ability to exert light physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing and/or pulling of objects and materials of light weight (5-10 pounds)
• Some tasks require the ability to perceive and discriminate colors or shades of colors and visual cues or signals.

Nice To Haves

• A Data Entry assessment will be required for this position.
• assisting with training new work order technicians.

Responsibilities

• Receives and processes work order requests; prioritizes and assigns work orders according to unit policy and procedures.
• Utilizes computerized work order system to enter work orders; ensures all appropriate information is recorded regarding each work order.
• Retrieves technical information into computer in order to update requests, process work orders and respond to requests for additional information.
• Performs tracking of work orders in progress; maintains record of outstanding work orders; investigates outstanding work orders to determine and record the reason(s).
• Reviews technician entries for purposes of updating the work order system.
• Performs a wide variety of administrative duties in supporting unit functions, i.e., answering telephones, processing unit mail, copying materials, processing of invoices in financial software, scans records related to invoices, creates required reports to maintain compliance with local, state, and federal regulations.
• Performs customer service functions in person, by telephone or by email; provides information and assistance regarding department services, forms or other issues; responds to routine questions, complaints, or requests for service; initiates problem resolution.
• Enters data into computer systems; logs, tracks, or maintains records regarding department activities; compiles data for further processing or for use in preparation of department reports; files, maintains, and stores hardcopy records.
• Maintains the uniform inventory within the work order management system.
• Creates individual warehouse for each employee and manages the weekly inventory for laundry services.
• Handles repairs, exchanges, and returns of uniforms for field and office staff.
• Performs other related duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED